Forum Discussion

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

Aldriona's avatar
Aldriona
5 years ago

MacOS Catalina version 10.15.6

MacBook Pro (15-inch 2019)

Processor 2,3 Ghz 8-core Inte Core i9

Memory 32 GB 2400 MHz DDR4

Startup Disk Macintosh HD

Graphics Intel UHD Graphics 630 1536 MB

I'm on the normal version of the game, I have no antivirus installed. 

I wasn't aware of the "repair game" function in Origin. I will attempt that now and report back if it changes anything.

Aldriona's avatar
Aldriona
5 years ago

I ran the repair game function in Origin and started the game again. This time it took only a few minutes before it started to freeze for a moment before giving me back control. First when moving the camera, the second time when rezising an object to be placed. Right after that the graphic glitch happened again, but this time rather than being completely frozen it would be stuck for ten second or so, before giving me back control for a second, and then freezing again and repeating. Thanks to that, I managed to close down the game rather than have to reboot the entire computer.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @Aldriona

    Your Mac also has a dedicated GPU too, please provide those details. They are explained in the link.

    Could you also please attach your Config.log file to a post here. It is in your Sims 4 folder.

    If you move your entire Sims 4 folder to the desktop and allow the game to create a new one, does the crashing still happen in a new, clean game?
    • Aldriona's avatar
      Aldriona
      5 years ago

      Intel UHD Graphics 630:

       

        Chipset Model: Intel UHD Graphics 630

        Type: GPU

        Bus: Built-In

        VRAM (Dynamic, Max): 1536 MB

        Vendor: Intel

        Device ID: 0x3e9b

        Revision ID: 0x0002

        Automatic Graphics Switching: Supported

        gMux Version: 5.0.0

        Metal: Supported, feature set macOS GPUFamily2 v1

       

      Radeon Pro Vega 20:

       

        Chipset Model: Radeon Pro Vega 20

        Type: GPU

        Bus: PCIe

        PCIe Lane Width: x8

        VRAM (Total): 4 GB

        Vendor: AMD (0x1002)

        Device ID: 0x69af

        Revision ID: 0x00c0

        ROM Revision: 113-D2060I-087

        VBIOS Version: 113-D20601MA0T-016

        Option ROM Version: 113-D20601MA0T-016

        EFI Driver Version: 01.01.087

        Automatic Graphics Switching: Supported

        gMux Version: 5.0.0

        Metal: Supported, feature set macOS GPUFamily2 v1

        Displays:

      Colour LCD:

        Display Type: Built-In Retina LCD

        Resolution: 2880x1800 Retina

        Framebuffer Depth: 24-Bit Colour (ARGB8888)

        Main Display: Yes

        Mirror: Off

        Online: Yes

        Automatically Adjust Brightness: No

        Connection Type: Internal

       

       

      I tested deleting the entire folder, and the game seems to run normally then. I played for about twenty minutes and got no freezes. Is there a specific set of things I can attempt removing from the folder? I'd very much like to keep my settings and saves if possible. 

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        5 years ago
        @Aldriona

        That's great that a new clean game ran ok. You could start by moving out your Mods folder and trashing the localthumbcache.package file, this tests to see if it is a Mod/CC issue.

        Next, you could test the saves by moving them all out except for one.

        You could also trash the Options.ini file and see if it's something as simple as your in-game graphics options.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,110 PostsLatest Activity: 18 minutes ago

Community Highlights