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Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

Aldriona's avatar
Aldriona
5 years ago

I ran the repair game function in Origin and started the game again. This time it took only a few minutes before it started to freeze for a moment before giving me back control. First when moving the camera, the second time when rezising an object to be placed. Right after that the graphic glitch happened again, but this time rather than being completely frozen it would be stuck for ten second or so, before giving me back control for a second, and then freezing again and repeating. Thanks to that, I managed to close down the game rather than have to reboot the entire computer.

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
@Aldriona

Your Mac also has a dedicated GPU too, please provide those details. They are explained in the link.

Could you also please attach your Config.log file to a post here. It is in your Sims 4 folder.

If you move your entire Sims 4 folder to the desktop and allow the game to create a new one, does the crashing still happen in a new, clean game?
  • Aldriona's avatar
    Aldriona
    5 years ago

    Intel UHD Graphics 630:

     

      Chipset Model: Intel UHD Graphics 630

      Type: GPU

      Bus: Built-In

      VRAM (Dynamic, Max): 1536 MB

      Vendor: Intel

      Device ID: 0x3e9b

      Revision ID: 0x0002

      Automatic Graphics Switching: Supported

      gMux Version: 5.0.0

      Metal: Supported, feature set macOS GPUFamily2 v1

     

    Radeon Pro Vega 20:

     

      Chipset Model: Radeon Pro Vega 20

      Type: GPU

      Bus: PCIe

      PCIe Lane Width: x8

      VRAM (Total): 4 GB

      Vendor: AMD (0x1002)

      Device ID: 0x69af

      Revision ID: 0x00c0

      ROM Revision: 113-D2060I-087

      VBIOS Version: 113-D20601MA0T-016

      Option ROM Version: 113-D20601MA0T-016

      EFI Driver Version: 01.01.087

      Automatic Graphics Switching: Supported

      gMux Version: 5.0.0

      Metal: Supported, feature set macOS GPUFamily2 v1

      Displays:

    Colour LCD:

      Display Type: Built-In Retina LCD

      Resolution: 2880x1800 Retina

      Framebuffer Depth: 24-Bit Colour (ARGB8888)

      Main Display: Yes

      Mirror: Off

      Online: Yes

      Automatically Adjust Brightness: No

      Connection Type: Internal

     

     

    I tested deleting the entire folder, and the game seems to run normally then. I played for about twenty minutes and got no freezes. Is there a specific set of things I can attempt removing from the folder? I'd very much like to keep my settings and saves if possible. 

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      5 years ago
      @Aldriona

      That's great that a new clean game ran ok. You could start by moving out your Mods folder and trashing the localthumbcache.package file, this tests to see if it is a Mod/CC issue.

      Next, you could test the saves by moving them all out except for one.

      You could also trash the Options.ini file and see if it's something as simple as your in-game graphics options.
      • Aldriona's avatar
        Aldriona
        5 years ago

        I tried deleting the cc the very first thing I did, and that seems to have done nothing.

        I tried out deleting the localthumbcache and options.ini, but that changed nothing. 

        I only have two saves, one for playing my various families and one for building. I might just cut my losses and start anew at this point, saving the ones I want to keep to my library and re-placing them in a new save.

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