This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.
Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post đ
Operating System: macOS Catalina Version 10.15.6
Mac model: iMac Pro (2017)
Processor: 3,2 GHz 8-Core Intel Xeon W
Memor (RAM): 32 GB 2666 MHz DDR4
Graphics: Radeon Pro Vega 56 8 GB graphics
Normal version of the game. I have every DLC besides My First Pet Stuff.
I am running antivirus, but I have not tried turning it off.
I repaired the game in Origin on Friday (04.09.2020).
No mods, but some CC and have not tried removing them.
Cache folder empty.
Problem started after updating The Sims 4 on Friday (04.09.2020)
Essentially the same problem as RJBlain is having. Except that each time it is apparently triggered by using the mouse to zoom in or out whilst rotating the screen/view with the mouse. This doesnât happen every time i move the screen with the mouse, but it is the last thing I do each time before the game freezes.
1. Move screen with mouse
2. Screen freezes, graphics become glitchy, spinning rainbow wheel, hot keys (exit program, screenshot, force quit, and reboot) donât work, keyboard and mouse unresponsive, music from game still playing
3. System crashes/reboots
4. âYour computer restarted because of a problem. Press a key or wait a few seconds to continue starting up.â message appears
5. log in screen
6. No âYour computer was restarted because of a problem.â pop up
After I log in then the origin log in window appears. If I log in then immediately Sims 4 opens instead of having to click on the Sims 4 icon within Origin.
No apple error crash report pop up.
The error occurred 3 or 4 times on Friday (04.09.2020) and once today (06.09.2020). Did not try to run Sims 4 yesterday.
On Friday (04.09.2020) I used Disk Utility to perform First Aid and no problems were found.
Checked Console today and found under Crash Reports OriginCrashReporter from today, and nothing from The Sims 4 since February 2020. Nothing under Spin Reports.
Today before playing the Sims 4 I followed the Config file advice, and the file did change as expected. Played in a live action mode, moved the mouse around, but after 10-20 minutes the game froze and the imac pro rebooted.
Yes, moving the screen often does it for me. But it started to rain in game once, I dared to click a couch to ask my sim to sit crashed it once. I tried to click the button to save, which crashed it once.
i think my favorite crash was clicking to change the wall mode and the whole danger computer rebooted so hard it saw stars. /giggle
it seems obvious the developers did not test if their patch worked very well on iMac Pro 2017 models...
I have no tried truly offline, but yes, it only started with the latest patch. The change was instantaneous. If I could rewind and undo the last patch, I absolutely would. IS there a way to ditch out and reverse the game to the previous patch? The game ran fine before it was patched. If I could just get rid of the current patch, I'd be fine. LOL
Game ran a little laggy but otherwise fine with no crashing, etc. I'll let you know if running offline helps anything, but I doubt it, because everything that rashes it is an in-game action, such as moving the screen, clicking on objects in the game, and there are very obvious graphics glitches happening during crash, from minecraftesque square blocks to solid red screens.
I love when game developers 'fix' things. Sigh.
Offline mode does nothing to help the bug.
i turned origin to offline mode, disabled my WiFi, and unplugged the Ethernet. It lasted the standard five or so minutes from game launch to crash before spinning wheel of death and a forced reboot of the system.
no crash log, symptoms of C (not G) PU maxing out and leading to a kernel panic down to a full system crash. Graphics can link to cpu in this specific computer so itâs probable the graphics card is being overwhelmed before sucking out all the cpu and leading to a crash.
I am attempting to allow the system to reboot itself but it doesnât seem to be wanting to finalize the crash. (And I hesitate to add to potential frying out risk on this system.)
best part with this crash this time... I had done nothing in game. I had given my character an instruction to sit on the couch, she did and was waiting for something else to do.
i had not actually given anything in game this time before it was just done. So you donât even have to do anything to create the crash apparently. Whee.
Unfortunately not. This is my day job computer and I canât afford to lose a week of work or be futzed with trying to hybrid a backup. So thatâs no good.
yeah. Ea needs to offer a patch rollback option for when garbage like this happens.
Update: I may have found a functional hack. Ish. This is NOT ideal, but... I used these settings, and the game has been on for ten minutes without crashing. I have been able to build a little, I played the game, weather was happening... and my system has not crashed and burned yet.
I can confirm "medium" resulted in a crash. But whatever is low medium and low has not resulted in almost immediate crashes.
I also turned off everything I realistically could in the 'other' section.
My husband is now very concerned because I squealed joy I was able to finish a test build of a room...
I have been playing for several hours with these settings without any crashing. Medium+ settings create crashes, low-medium is the highest I can go without crashing at this point.
In good news... it runs slick with the game crippled to ridiculous levels. Hah!
So... I can play. But the solution kind of wants to make me breathe a little bit of fire. I'll test again next patch to see if the base problem has been fixed.
Yeah. Itâs actually hilarious that EA broke the game so badly that I have to * such a high end computer just to be able to play. But, I played the game for 6+ hours yesterday with zero crashing.
i am glad I found a very poor solution to the problem. Because... yeah. I really hope EA fixes it. (Apple didnât change the vid drivers this update as far as I can tell.)
EA StaffMarked as solution for visibility, please help EA to help you by providing these files - Bluebellflora
Hello @RJBlain @Hodesalat @ElleBeeLulu
We haven't been able to reproduce the crash being described here.
Would any of you be willing to share these files:
If so, instructions are here:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
(You can send them through private message if you prefer)
I'm on similar hardware with similar issue. Issue seems to correspond with last update ( a few weeks back.) 2017 Imac Pro 32GB RAM, 8GB Vega graphics.
I've spend the last few weeks troubleshooting. Issue only occurs when playing sims 4.
I've uninstalled and reinstalled both origin and the game as well as the Mac OS.
Camera rotations seem to be fairly consistent at reproducing the freeze. As the other user mentioned, it's a total system freeze. Whole OS is completely unresponsive and requires a power button restart.
Hi, I'm also on an iMac Pro 2017, and I'm experiencing all these problems as well. The game starts up normally, but I can only play for 5-30 minutes before the game crashes my entire system. I get the unresponsive spinning wheel, and it forces me to restart with the iMac's power button. I have no way to get onto my desktop. Your screen shots of glitched screenshots are similar to the graphical glitches that I get, But the last two times my sims 4 crashed, i got a really bright solid red screen that scared the heck outta me. I've tried everything âšď¸ Unfortunately the game is unplayable for me.. hopefully this bug gets fixed soon.
macOS Catalina 10.15.7
iMac Pro 2017
Procesor 3.2 GHz 8-Core Intel Xeon W
32 GB 2666 MHz DDR4
Radeon Pro Vega 56 8GB
