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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

kgillis097's avatar
kgillis097
6 years ago

I have a 2019 Retina 4K display iMac with Catalina (Version 10.15.6). 32GB memory, 3.2 GHz 6-Core Intel Core i7 processor and Radeon Pro Vega 20 4 GB graphics. Experiencing similar issues. Game loads up perfectly fine as it did before but as soon as the game lags slightly, the whole game freezes, gets the rainbow wheel and often requires me to force quit or even restart the entire computer. When it freezes the world and the house seem to black out and sometimes the whole screen goes red.

Have tried every fix I can think of, all mods were updated before updating the game, removed mods after this started occurring, tried repairing game twice and removing cache file. Game is practically unplayable after this and does not appear in the "My Home" menu in Origin. Did not happen before patch.

Edit - split from 16" MBP thread and edited title, Bluebellflora

znijnz's avatar
znijnz
Seasoned Rookie
6 years ago

Hellom 

I'm experiencing the exact same issues on my 2019 iMac since the September patch. Before that, The Sims 4 was running very smoothly...

My specs:

Model iMac (Retina 4K, 21.5-inch, 2019)

Operating System MacOS Catalina 10.15.6

Processor 3,2 GHz 6-Core Intel Core i7

Memory 32 GB 2667 MHz DDR4

Graphics Card Radeon Pro Vega 20 4 GB

I have all the packs except for the Journey to Batuu GP

Things I did to try and resolve the issues, but failed:

  • removed all mods and cc (I was still in the process of reintroducing updated mods after the patch)
  • trashed Sims 4 folder
  • disabled Origin in-game
  • disabled online features
  • changed resolution, graphics settings, edge smoothing (usually off, but putting it on low/medium/high didn't change anything)
  • deleted and reinstalled Origin Client
  • deleted and reinstalled The Sims 4 and all packs

The issue most severely happens in Build mode, but even in Live mode I get the occasional glitch (like a horizontal line that flashes once across my screen), short freeze with beachball. Mostly when I'm turning the camera or zooming in or out. I seldom have any other application running while playing The Sims 4, except for Safari sometimes.

It happens in existing saves and new games.

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