Forum Discussion
I am starting a new thread by request of the EA support agent I spoke with this morning. I realize there are multiple threads discussing this issue already.
Despite the 10/2020 update the game continues to freeze sporadically, often triggered with camera angle changes (this originally began after the 9/2020 update).
My original post is below:
“It seems that the game will have short periods of freezing/unresponsiveness, sometimes bouncing back to working and other times outright freezing and becoming unresponsive. Sometimes the screen becomes scattered with black dots and has even turned red. I am forced to shut down my computer. I don't get any error messages/last exceptions.
There is no rhyme or reason to it either - I could be putting a sim on a treadmill, sending a sim to the restroom or doing something in build mode. Sometimes it doesn't happen for 30 minutes, sometimes it happens in 10 minutes.
I initially thought it was my save game but this happens across different save games and persisted despite removing all mods, repairing the game and finally doing a reinstall.
In my several months of playing on this computer this has never happened. No game settings have been changed either. I have had the same graphic settings for months (ultra).
My Mac specs are as follows:
Mac (Retina 4K, 21.5-inch, 2019)
3 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
Radeon Pro Vega 20 4 GB
Also to note: I typically have Origin in offline mode, and basically have everything turned off (e.g., in game Origin, notifications etc).”
Hope we can get more attention on this as this is extremely frustrating for us Mac users, especially when everything was working fine prior to the 9/2020 update.
Was the agent you spoke to not aware of the ongoing thread here which you and others have been posting in? Do you think they had no idea and just asked you to post? https://answers.ea.com/t5/Technical-Issues-Mac/Problems-on-2019-iMac-with-AMD-Vega-GPU/m-p/9498507#M37920
Creating a new thread just distracts from the ongoing one linked above and dilutes the all important Me Too count which helps QA see how many are affected by the issue. That is why we merge posts with the same issue together, to get more attention and for players to help other players. It also doesn't clog up the forum with multiple threads on the same issue, therefore losing visibility for different issues users are posting.
You are not the only one affected by the Vega problem, all Mac users with AMD Vega GPUs are as also stated in these threads unfortunately:
https://answers.ea.com/t5/Technical-Issues-Mac/CPU-max-usage-and-system-crashing-on-IMac-Pro/td-p/9468479
https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-game-glitches-on-2019-model-15-quot-MacBook-Pro/m-p/9472668#M37571
- 6 years ago
The agent is aware of the threads, he specifically told me to create a new one re: October update and continued issues.
Sorry if I’ve caused any issues but that’s what the agent advised me to do.
- Bluebellflora6 years agoHero+@aftksims
No worries and certainly no need to apologise 🙂
The issues with the 16" MacBook Pros is a great example of merging posts on the same issue together and having one consolidated thread. Someone recently came up with a workaround for the problems on these specific model Macs and all those who had posted in the same thread and received notifications saw the workaround and managed to get back into their game 🙂 If you're interested it's here - https://answers.ea.com/t5/Technical-Issues-Mac/WORKAROUND-Problems-playing-Sims-4-on-the-16-quot-MacBook-Pro/td-p/8750583- 6 years ago
Thanks - unfortunately none of those fixes seem to be options for iMacs from what I have read.