[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

There is no lastCrash report, there never has been. The game locks up, with the music still playing rotating between weird looking game graphics and sometimes a red screen. 

The only way to fix it is to force shut down, or if lucky a force quit of the app (but oftentimes the computer becomes so laggy you can’t navigate to the desktop).

I even called Apple Support the other day and had them remote my computer and look at my console logs. They couldn’t figure it out either.

I am at a loss.

I was never asked to provide a save (only my config file which I provided), not sure if it would even be relevant at this point given that I did a clean install of everything and started a new game to test things out and it still crashes.

If it’s relevant I have several saves and it crashes on every single one. Would this really add to addressing the issue though?

Thanks, I sent @SimQARobo a PM with one of my save files. 

Hey @Bluebellflora, so I upgraded to Big Sur (beta) today. I am still unfortunately getting the freezing issue, the first several times it happened it bounced back and was functional but then finally gave out completely. Music was still playing in game but the weird graphics stayed on the screen.

Interestingly this time I was able to toggle back to my desktop and open both activity monitor and console. Usually the computer would become completely unresponsive but this time it worked fine. I did have to force quit The Sims though.

I took some photos of what activity monitor showed and also, this time, have spin reports in my console. These coincide to the times when I was getting the freezes in game. I am not sure if this would be helpful information to include. 

Either way let me know. Thanks for your responsiveness here!

Not sure if this will be helpful, I also have diagnostic reports now coinciding with the time of the game freeze issues. Here is an example of the most recent one. Sorry it's very long:

Date/Time: 2020-10-11 12:39:36.186 -0700
End time: 2020-10-11 12:42:09.622 -0700
OS Version: macOS 11.0 (Build 20A5384c)
Architecture: x86_64h
Report Version: 32
Incident Identifier: ACA27520-7E29-498F-95A2-8F7E98E2F7E9

Data Source: Microstackshots
Shared Cache: 345D8016-29D6-3143-87B8-78FC3FD7F451 slid base address 0x7fff20120000, slide 0x120000

Command: The Sims 4
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
PID: 1655

Event: cpu usage
Action taken: none
CPU: 90 seconds cpu time over 153 seconds (59% cpu average), exceeding limit of 50% cpu over 180 seconds
CPU limit: 90s
Limit duration: 180s
CPU used: 90s
CPU duration: 153s
Duration: 153.44s
Duration Sampled: 152.51s
Steps: 88

Hardware model: iMac19,2
Active cpus: 6

Fan speed: 1196 rpm

Heaviest stack for the target process:
45 thread_start + 15 (libsystem_pthread.dylib + 9415) [0x7fff204284c7]
45 _pthread_start + 224 (libsystem_pthread.dylib + 27044) [0x7fff2042c9a4]
43 ??? (The Sims 4 + 1944240) [0x10a29eab0]
43 ??? (The Sims 4 + 1971915) [0x10a2a56cb]
43 ??? (The Sims 4 + 2021390) [0x10a2b180e]
18 ??? (The Sims 4 + 2010455) [0x10a2aed57]
9 ??? (The Sims 4 + 2019084) [0x10a2b0f0c]
3 ??? (The Sims 4 + 1959804) [0x10a2a277c]
2 ??? (The Sims 4 + 1979969) [0x10a2a7641]
1 ??? (The Sims 4 + 1980163) [0x10a2a7703]

Powerstats for: The Sims 4 [1655]
UUID: 021A026F-7842-3A19-A605-3D8D69B4F5B8
App Version: 1.0
Build Version: 1
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Architecture: x86_64
Footprint: 2437.65 MB
Pageins: 8 pages
Start time: 2020-10-11 12:39:37.006 -0700
End time: 2020-10-11 12:42:09.514 -0700
Num samples: 88 (100%)
Primary state: 24 samples Non-Frontmost App, Non-Suppressed, User mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified, Override Thread QoS Unspecified
User Activity: 0 samples Idle, 88 samples Active
Power Source: 0 samples on Battery, 88 samples on AC
45 thread_start + 15 (libsystem_pthread.dylib + 9415) [0x7fff204284c7]
45 _pthread_start + 224 (libsystem_pthread.dylib + 27044) [0x7fff2042c9a4]
43 ??? (The Sims 4 + 1944240) [0x10a29eab0]
43 ??? (The Sims 4 + 1971915) [0x10a2a56cb]
43 ??? (The Sims 4 + 2021390) [0x10a2b180e]
18 ??? (The Sims 4 + 2010455) [0x10a2aed57]
9 ??? (The Sims 4 + 2019084) [0x10a2b0f0c]
3 ??? (The Sims 4 + 1959804) [0x10a2a277c]
2 ??? (The Sims 4 + 1979969) [0x10a2a7641]
1 ??? (The Sims 4 + 1980163) [0x10a2a7703]
1 <Frontmost App>
1 ??? (The Sims 4 + 1980017) [0x10a2a7671]
1 ??? (The Sims 4 + 1979936) [0x10a2a7620]
1 ??? (The Sims 4 + 1958265) [0x10a2a2179]
1 <Frontmost App>
2 ??? (The Sims 4 + 1963245) [0x10a2a34ed]
1 <Frontmost App>
1 ??? (The Sims 4 + 1963259) [0x10a2a34fb]
1 <Frontmost App>
1 ??? (The Sims 4 + 1959962) [0x10a2a281a]
1 <Frontmost App>
1 ??? (The Sims 4 + 1959946) [0x10a2a280a]
1 ??? (The Sims 4 + 1963358) [0x10a2a355e]
1 <Frontmost App>
1 ??? (The Sims 4 + 1959826) [0x10a2a2792]
1 tlv_get_addr + 22 (libdyld.dylib + 52264) [0x7fff2043ec28]
1 ??? (The Sims 4 + 2019517) [0x10a2b10bd]
1 ??? (The Sims 4 + 2019071) [0x10a2b0eff]
1 ??? (The Sims 4 + 1982017) [0x10a2a7e41]
1 ??? (The Sims 4 + 2019056) [0x10a2b0ef0]
1 ??? (The Sims 4 + 2019036) [0x10a2b0edc]
1 <Kernel mode>
1 ??? (The Sims 4 + 2019020) [0x10a2b0ecc]
1 ??? (The Sims 4 + 2018993) [0x10a2b0eb1]
1 ??? (The Sims 4 + 1982033) [0x10a2a7e51]
1 ??? (The Sims 4 + 1964993) [0x10a2a3bc1]
9 ??? (The Sims 4 + 2010679) [0x10a2aee37]
9 ??? (The Sims 4 + 1960497) [0x10a2a2a31]
4 ??? (The Sims 4 + 23134496) [0x10b6d4120]
4 ??? (The Sims 4 + 23451496) [0x10b721768]
2 ??? (The Sims 4 + 23464876) [0x10b724bac]
2 ??? (The Sims 4 + 22767504) [0x10b67a790]
1 ??? (The Sims 4 + 22769216) [0x10b67ae40]
1 ??? (The Sims 4 + 22768963) [0x10b67ad43]
1 ??? (The Sims 4 + 23464949) [0x10b724bf5]
1 ??? (The Sims 4 + 23452485) [0x10b721b45]
1 ??? (The Sims 4 + 22752739) [0x10b676de3]
1 ??? (The Sims 4 + 23453444) [0x10b721f04]
1 ??? (The Sims 4 + 23069664) [0x10b6c43e0]
1 ??? (The Sims 4 + 23398746) [0x10b71495a]
1 <Frontmost App>
3 ??? (The Sims 4 + 23174119) [0x10b6ddbe7]
3 ??? (The Sims 4 + 23451496) [0x10b721768]
2 ??? (The Sims 4 + 23453437) [0x10b721efd]
2 ??? (The Sims 4 + 23070736) [0x10b6c4810]
1 ??? (The Sims 4 + 23400167) [0x10b714ee7]
1 <Frontmost App>
1 ??? (The Sims 4 + 23399551) [0x10b714c7f]
1 ??? (The Sims 4 + 23734727) [0x10b7669c7]
1 <Frontmost App>
1 ??? (The Sims 4 + 23464876) [0x10b724bac]
1 ??? (The Sims 4 + 22767504) [0x10b67a790]
1 ??? (The Sims 4 + 22769291) [0x10b67ae8b]
1 <Frontmost App>
1 ??? (The Sims 4 + 23134509) [0x10b6d412d]
1 ??? (The Sims 4 + 23177456) [0x10b6de8f0]
1 ??? (The Sims 4 + 23177456) [0x10b6de8f0]
1 ??? (The Sims 4 + 23177438) [0x10b6de8de]
1 ??? (The Sims 4 + 23177701) [0x10b6de9e5]
1 <Frontmost App>
1 ??? (The Sims 4 + 950086) [0x10a1abf46]
1 ??? (The Sims 4 + 948348) [0x10a1ab87c]
1 ??? (The Sims 4 + 931316) [0x10a1a75f4]
1 ??? (The Sims 4 + 495493) [0x10a13cf85]
1 ??? (The Sims 4 + 641764) [0x10a160ae4]
1 ??? (The Sims 4 + 637379) [0x10a15f9c3]
1 ??? (The Sims 4 + 525114) [0x10a14433a]
1 ??? (The Sims 4 + 712875) [0x10a1720ab]
1 ??? (The Sims 4 + 707266) [0x10a170ac2]
1 ??? (The Sims 4 + 708255) [0x10a170e9f]
8 ??? (The Sims 4 + 2013347) [0x10a2af8a3]
3 mach_absolute_time + 35 (libsystem_kernel.dylib + 5039) [0x7fff203f83af]
2 <Frontmost App>
2 mach_absolute_time + 28 (libsystem_kernel.dylib + 5032) [0x7fff203f83a8]
1 <Kernel mode>
1 mach_absolute_time + 65 (libsystem_kernel.dylib + 5069) [0x7fff203f83cd]
1 mach_absolute_time + 38 (libsystem_kernel.dylib + 5042) [0x7fff203f83b2]
1 <Frontmost App>
1 mach_absolute_time + 31 (libsystem_kernel.dylib + 5035) [0x7fff203f83ab]
2 ??? (The Sims 4 + 2010381) [0x10a2aed0d]
1 <Frontmost App>
1 mach_absolute_time + 0 (libsystem_kernel.dylib + 5004) [0x7fff203f838c]
1 DYLD-STUB$$mach_absolute_time + 0 (The Sims 4 + 27958224) [0x10bb6dbd0]
1 ??? (The Sims 4 + 2014074) [0x10a2afb7a]
1 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 3914) [0x7fff203f7f4a]
1 <Kernel mode>
1 ??? (The Sims 4 + 2010396) [0x10a2aed1c]
1 ??? (The Sims 4 + 1954604) [0x10a2a132c]
1 ??? (The Sims 4 + 2010361) [0x10a2aecf9]
1 <Frontmost App>
1 ??? (The Sims 4 + 2010347) [0x10a2aeceb]
1 HALB_IOThread::Entry(void*) + 72 (CoreAudio + 3281536) [0x7fff21f4d280]
1 invocation function for block in HALC_ProxyIOContext::HALC_ProxyIOContext(unsigned int, unsigned int) + 6591 (CoreAudio + 1567355) [0x7fff21daaa7b]
1 ??? (<42F4BDEF-DF89-359B-83C6-9480BE6A546D> + 55479) [0x1325608b7]
1 ??? (<42F4BDEF-DF89-359B-83C6-9480BE6A546D> + 191524) [0x132581c24]
1 ??? (<42F4BDEF-DF89-359B-83C6-9480BE6A546D> + 43296) [0x13255d920]
1 AudioConverterFillComplexBuffer + 878 (AudioToolboxCore + 987951) [0x7fff218c232f]
1 BufferedAudioConverter::FillBuffer(unsigned int&, AudioBufferList&, AudioStreamPacketDescription*) + 371 (AudioToolboxCore + 195095) [0x7fff21800a17]
1 AudioConverterChain::RenderOutput(CABufferList*, unsigned int, unsigned int&, AudioStreamPacketDescription*) + 106 (AudioToolboxCore + 309062) [0x7fff2181c746]
1 BufferedAudioConverter::FillBuffer(unsigned int&, AudioBufferList&, AudioStreamPacketDescription*) + 371 (AudioToolboxCore + 195095) [0x7fff21800a17]
1 SampleRateConverter::RenderOutput(CABufferList*, unsigned int, unsigned int&, AudioStreamPacketDescription*) + 39 (AudioToolboxCore + 164073) [0x7fff217f90e9]
1 Resampler2Wrapper::RenderOutput(CABufferList*, unsigned int, unsigned int&) + 753 (AudioToolboxCore + 1640331) [0x7fff2196178b]
1 Resampler2::PushConvert(float const*, float const*, float*, float*, unsigned int&, unsigned int&, unsigned int, unsigned int, unsigned int) + 505 (AudioToolboxCore + 1125033) [0x7fff218e3aa9]
1 Resampler2::ConvertSIMD_AVX_SmallIntegerRatio(float*, float*, unsigned int, unsigned int) + 599 (AudioToolboxCore + 1529699) [0x7fff21946763]
1 <Frontmost App>
1 ??? (<8A493F7F-6DF8-36E0-AF30-80A904B09739> + 5471934) [0x13314aebe]
1 ??? (<8A493F7F-6DF8-36E0-AF30-80A904B09739> + 757361) [0x132ccbe71]
1 ??? (<8A493F7F-6DF8-36E0-AF30-80A904B09739> + 11760153) [0x13374a219]
1 ??? (<8A493F7F-6DF8-36E0-AF30-80A904B09739> + 48940) [0x132c1ef2c]
1 ??? (<8A493F7F-6DF8-36E0-AF30-80A904B09739> + 11908650) [0x13376e62a]
1 ??? (<8A493F7F-6DF8-36E0-AF30-80A904B09739> + 11917350) [0x133770826]
1 ??? (<8A493F7F-6DF8-36E0-AF30-80A904B09739> + 11916834) [0x133770622]
1 ??? (<2B99ACC0-93C2-3CD7-B2E1-18F279886198> + 1149428) [0x13c0279f4]
1 ??? (<2B99ACC0-93C2-3CD7-B2E1-18F279886198> + 1153460) [0x13c0289b4]
1 ??? (<2B99ACC0-93C2-3CD7-B2E1-18F279886198> + 1656593) [0x13c0a3711]
1 <Effective Thread QoS Default, Requested Thread QoS Default>
38 ??? (The Sims 4 + 5684) [0x10a0c5634]
38 NSApplicationMain + 816 (AppKit + 14211) [0x7fff22cf0783]
38 -[NSApplication run] + 586 (AppKit + 193226) [0x7fff22d1c2ca]
38 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366 (AppKit + 248955) [0x7fff22d29c7b]
38 _DPSNextEvent + 883 (AppKit + 255157) [0x7fff22d2b4b5]
38 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 201423) [0x7fff288082cf]
38 ReceiveNextEventCommon + 709 (HIToolbox + 202156) [0x7fff288085ac]
38 RunCurrentEventLoopInMode + 292 (HIToolbox + 202672) [0x7fff288087b0]
38 CFRunLoopRunSpecific + 563 (CoreFoundation + 522174) [0x7fff205237be]
37 __CFRunLoopRun + 2008 (CoreFoundation + 525951) [0x7fff2052467f]
37 __CFRunLoopDoTimers + 307 (CoreFoundation + 630834) [0x7fff2053e032]
37 __CFRunLoopDoTimer + 922 (CoreFoundation + 632024) [0x7fff2053e4d8]
37 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 633341) [0x7fff2053e9fd]
37 __NSFireTimer + 67 (Foundation + 661071) [0x7fff212ec64f]
37 ??? (The Sims 4 + 7537) [0x10a0c5d71]
37 ??? (The Sims 4 + 7570) [0x10a0c5d92]
37 ??? (The Sims 4 + 12373) [0x10a0c7055]
36 ??? (The Sims 4 + 14719528) [0x10aecda28]
36 ??? (The Sims 4 + 16434853) [0x10b0706a5]
27 ??? (The Sims 4 + 17328025) [0x10b14a799]
27 ??? (The Sims 4 + 17328217) [0x10b14a859]
16 ??? (The Sims 4 + 17330240) [0x10b14b040]
16 ??? (The Sims 4 + 23156863) [0x10b6d987f]
11 ??? (The Sims 4 + 23153212) [0x10b6d8a3c]
10 ??? (The Sims 4 + 23176422) [0x10b6de4e6]
8 ??? (The Sims 4 + 23058953) [0x10b6c1a09]
6 ??? (The Sims 4 + 23060739) [0x10b6c2103]
6 ??? (The Sims 4 + 22868941) [0x10b6933cd]
6 ??? (The Sims 4 + 22958054) [0x10b6a8fe6]
4 ??? (The Sims 4 + 17663607) [0x10b19c677]
4 ??? (The Sims 4 + 22961538) [0x10b6a9d82]
3 ??? (The Sims 4 + 17617009) [0x10b191071]
2 ??? (The Sims 4 + 17615765) [0x10b190b95]
2 -[GFX9_MtlRenderCmdEncoder setFragmentTextures:withRange:] + 68 (AMDRadeonX5000MTLDriver + 895202) [0x7fff6dbdd8e2]
2 void amdMtl_HWL_SetTexture<(AMDMtl_SqttMode)0>(GFX9_RenderCmdEncoderMembersRec*, unsigned int, id<MTLTexture>, unsigned int, unsigned int) + 75 (AMDRadeonX5000MTLDriver + 894913) [0x7fff6dbdd7c1]
1 amdMtl_HwCmdBufUpdateRsrc(AMD_HwCmdBufInfoRec*, MTLIOAccelResource*, unsigned int, unsigned int) + 224 (AMDRadeonX5000MTLDriver + 97818) [0x7fff6db1ae1a]
1 MTLResourceListAddResource + 210 (Metal + 92689) [0x7fff283caa11]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 amdMtl_HwCmdBufUpdateRsrc(AMD_HwCmdBufInfoRec*, MTLIOAccelResource*, unsigned int, unsigned int) + 61 (AMDRadeonX5000MTLDriver + 97655) [0x7fff6db1ad77]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17615792) [0x10b190bb0]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17617181) [0x10b19111d]
1 -[GFX9_MtlRenderCmdEncoder drawIndexedPrimitives:indexCount:indexType:indexBuffer:indexBufferOffset:instanceCount:baseVertex:baseInstance:] + 1836 (AMDRadeonX5000MTLDriver + 914489) [0x7fff6dbe2439]
1 amdMtl_GFX9_DrawIndexPrims(GFX9_RenderCmdEncoderMembersRec*, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, int, unsigned int) + 107 (AMDRadeonX5000MTLDriver + 539651) [0x7fff6db86c03]
1 amdMtl_GFX9_ResourceMgrValidateConstState(AMD_HwCmdBufInfoRec*, GFX9_RsrcMgrRec*, GFX9_RsrcMgrConstStateRec const*) + 27 (AMDRadeonX5000MTLDriver + 777763) [0x7fff6dbc0e23]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17663072) [0x10b19c460]
1 ??? (The Sims 4 + 17665157) [0x10b19cc85]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17663000) [0x10b19c418]
1 ??? (The Sims 4 + 17664720) [0x10b19cad0]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 ??? (The Sims 4 + 22758132) [0x10b6782f4]
2 ??? (The Sims 4 + 22868941) [0x10b6933cd]
2 ??? (The Sims 4 + 22958054) [0x10b6a8fe6]
2 ??? (The Sims 4 + 17663607) [0x10b19c677]
2 ??? (The Sims 4 + 22961019) [0x10b6a9b7b]
1 ??? (The Sims 4 + 17622325) [0x10b192535]
1 -[GFX9_MtlRenderCmdEncoder drawIndexedPrimitives:indexCount:indexType:indexBuffer:indexBufferOffset:instanceCount:baseVertex:baseInstance:] + 1802 (AMDRadeonX5000MTLDriver + 914455) [0x7fff6dbe2417]
1 amdMtl_GFX9_SetHwIndexBuffer(GFX9_RenderCmdEncoderMembersRec*, GFX9AMD_MtlBuffer*, MTLIndexType, unsigned int) + 102 (AMDRadeonX5000MTLDriver + 906939) [0x7fff6dbe06bb]
1 amdMtl_HwCmdBufUpdateRsrc(AMD_HwCmdBufInfoRec*, MTLIOAccelResource*, unsigned int, unsigned int) + 224 (AMDRadeonX5000MTLDriver + 97818) [0x7fff6db1ae1a]
1 MTLResourceListAddResource + 6 (Metal + 92485) [0x7fff283ca945]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17622148) [0x10b192484]
1 ??? (The Sims 4 + 17615430) [0x10b190a46]
1 amdMtl_GFX9_SetBuffer(GFX9_RenderCmdEncoderMembersRec*, unsigned int, id<MTLBuffer>, unsigned long long, unsigned int, unsigned int) + 67 (AMDRadeonX5000MTLDriver + 894305) [0x7fff6dbdd561]
1 amdMtl_HwCmdBufUpdateRsrc(AMD_HwCmdBufInfoRec*, MTLIOAccelResource*, unsigned int, unsigned int) + 193 (AMDRadeonX5000MTLDriver + 97787) [0x7fff6db1adfb]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23055055) [0x10b6c0acf]
1 ??? (The Sims 4 + 23060364) [0x10b6c1f8c]
1 ??? (The Sims 4 + 23224780) [0x10b6ea1cc]
1 ??? (The Sims 4 + 23298000) [0x10b6fbfd0]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 9331737) [0x10a9aa419]
1 ??? (The Sims 4 + 8843603) [0x10a933153]
1 ??? (The Sims 4 + 17663000) [0x10b19c418]
1 ??? (The Sims 4 + 17664178) [0x10b19c8b2]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23176218) [0x10b6de41a]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 ??? (The Sims 4 + 23154519) [0x10b6d8f57]
1 ??? (The Sims 4 + 23176957) [0x10b6de6fd]
1 ??? (The Sims 4 + 23058953) [0x10b6c1a09]
1 ??? (The Sims 4 + 22758601) [0x10b6784c9]
1 ??? (The Sims 4 + 22868941) [0x10b6933cd]
1 ??? (The Sims 4 + 22958054) [0x10b6a8fe6]
1 ??? (The Sims 4 + 17663000) [0x10b19c418]
1 ??? (The Sims 4 + 17663782) [0x10b19c726]
1 objc_msgSend + 50 (libobjc.A.dylib + 23858) [0x7fff202c8d32]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23176422) [0x10b6de4e6]
1 ??? (The Sims 4 + 23054719) [0x10b6c097f]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 ??? (The Sims 4 + 23153570) [0x10b6d8ba2]
1 ??? (The Sims 4 + 23170023) [0x10b6dcbe7]
1 ??? (The Sims 4 + 23153212) [0x10b6d8a3c]
1 ??? (The Sims 4 + 23176422) [0x10b6de4e6]
1 ??? (The Sims 4 + 23058953) [0x10b6c1a09]
1 ??? (The Sims 4 + 23060739) [0x10b6c2103]
1 ??? (The Sims 4 + 22868941) [0x10b6933cd]
1 ??? (The Sims 4 + 22958054) [0x10b6a8fe6]
1 ??? (The Sims 4 + 17663607) [0x10b19c677]
1 ??? (The Sims 4 + 22961538) [0x10b6a9d82]
1 ??? (The Sims 4 + 17617009) [0x10b191071]
1 ??? (The Sims 4 + 17614845) [0x10b1907fd]
1 -[GFX9_MtlRenderCmdEncoder setRenderPipelineState:] + 259 (AMDRadeonX5000MTLDriver + 891055) [0x7fff6dbdc8af]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23168279) [0x10b6dc517]
1 ??? (The Sims 4 + 23451496) [0x10b721768]
1 ??? (The Sims 4 + 23456835) [0x10b722c43]
1 ??? (The Sims 4 + 23733398) [0x10b766496]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23154135) [0x10b6d8dd7]
1 ??? (The Sims 4 + 23176347) [0x10b6de49b]
1 ??? (The Sims 4 + 23146784) [0x10b6d7120]
1 ??? (The Sims 4 + 17746442) [0x10b1b0a0a]
1 ??? (The Sims 4 + 17627626) [0x10b1939ea]
1 ??? (The Sims 4 + 17663607) [0x10b19c677]
1 ??? (The Sims 4 + 17629890) [0x10b1942c2]
1 ??? (The Sims 4 + 17614735) [0x10b19078f]
1 -[GFX9_MtlRenderCmdEncoder setDepthStencilState:] + 32 (AMDRadeonX5000MTLDriver + 900016) [0x7fff6dbdebb0]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
8 ??? (The Sims 4 + 17330223) [0x10b14b02f]
8 ??? (The Sims 4 + 23136384) [0x10b6d4880]
6 ??? (The Sims 4 + 23141503) [0x10b6d5c7f]
6 ??? (The Sims 4 + 23145735) [0x10b6d6d07]
4 ??? (The Sims 4 + 23153212) [0x10b6d8a3c]
4 ??? (The Sims 4 + 23176422) [0x10b6de4e6]
1 ??? (The Sims 4 + 23058953) [0x10b6c1a09]
1 ??? (The Sims 4 + 22758132) [0x10b6782f4]
1 ??? (The Sims 4 + 22868941) [0x10b6933cd]
1 ??? (The Sims 4 + 22958054) [0x10b6a8fe6]
1 ??? (The Sims 4 + 17663607) [0x10b19c677]
1 ??? (The Sims 4 + 22961019) [0x10b6a9b7b]
1 ??? (The Sims 4 + 17622148) [0x10b192484]
1 ??? (The Sims 4 + 17615765) [0x10b190b95]
1 -[GFX9_MtlRenderCmdEncoder setFragmentTextures:withRange:] + 68 (AMDRadeonX5000MTLDriver + 895202) [0x7fff6dbdd8e2]
1 void amdMtl_HWL_SetTexture<(AMDMtl_SqttMode)0>(GFX9_RenderCmdEncoderMembersRec*, unsigned int, id<MTLTexture>, unsigned int, unsigned int) + 48 (AMDRadeonX5000MTLDriver + 894886) [0x7fff6dbdd7a6]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23054708) [0x10b6c0974]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23054678) [0x10b6c0956]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 9331737) [0x10a9aa419]
1 ??? (The Sims 4 + 9107105) [0x10a9736a1]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 ??? (The Sims 4 + 23153978) [0x10b6d8d3a]
1 ??? (The Sims 4 + 23176422) [0x10b6de4e6]
1 ??? (The Sims 4 + 23058953) [0x10b6c1a09]
1 ??? (The Sims 4 + 23060739) [0x10b6c2103]
1 ??? (The Sims 4 + 22868941) [0x10b6933cd]
1 ??? (The Sims 4 + 22958054) [0x10b6a8fe6]
1 ??? (The Sims 4 + 17663607) [0x10b19c677]
1 ??? (The Sims 4 + 22961538) [0x10b6a9d82]
1 ??? (The Sims 4 + 17616999) [0x10b191067]
1 objc_autorelease + 44 (libobjc.A.dylib + 44140) [0x7fff202cdc6c]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23176347) [0x10b6de49b]
1 ??? (The Sims 4 + 23146784) [0x10b6d7120]
1 ??? (The Sims 4 + 17746646) [0x10b1b0ad6]
1 ??? (The Sims 4 + 17624115) [0x10b192c33]
1 ??? (The Sims 4 + 17624622) [0x10b192e2e]
1 -[GFX9_MtlCmdBuffer blitCommandEncoder] + 40 (AMDRadeonX5000MTLDriver + 825980) [0x7fff6dbcca7c]
1 -[GFX9_MtlBlitCmdEncoder initWithCommandBuffer:] + 41 (AMDRadeonX5000MTLDriver + 622635) [0x7fff6db9b02b]
1 -[GFX9AMD_MtlBlitCmdEncoder initWithCommandBuffer:] + 53 (AMDRadeonX5000MTLDriver + 698869) [0x7fff6dbad9f5]
1 -[MTLIOAccelCommandEncoder initWithCommandBuffer:] + 53 (Metal + 86985) [0x7fff283c93c9]
1 -[_MTLCommandEncoder initWithCommandBuffer:] + 55 (Metal + 87189) [0x7fff283c9495]
1 -[NSObject conformsToProtocol:] + 47 (libobjc.A.dylib + 45750) [0x7fff202ce2b6]
1 class_conformsToProtocol + 335 (libobjc.A.dylib + 46119) [0x7fff202ce427]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 ??? (The Sims 4 + 23141270) [0x10b6d5b96]
1 ??? (The Sims 4 + 23143772) [0x10b6d655c]
1 ??? (The Sims 4 + 23710456) [0x10b760af8]
1 ??? (The Sims 4 + 22862779) [0x10b691bbb]
1 ??? (The Sims 4 + 22864444) [0x10b69223c]
1 ??? (The Sims 4 + 17693528) [0x10b1a3b58]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23143664) [0x10b6d64f0]
1 ??? (The Sims 4 + 22754361) [0x10b677439]
1 ??? (The Sims 4 + 22758132) [0x10b6782f4]
1 ??? (The Sims 4 + 22868941) [0x10b6933cd]
1 ??? (The Sims 4 + 22956667) [0x10b6a8a7b]
1 ??? (The Sims 4 + 23626340) [0x10b74c264]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 ??? (The Sims 4 + 17330641) [0x10b14b1d1]
2 ??? (The Sims 4 + 23150221) [0x10b6d7e8d]
1 ??? (The Sims 4 + 23690235) [0x10b75bbfb]
1 ??? (The Sims 4 + 22766347) [0x10b67a30b]
1 ??? (The Sims 4 + 23062083) [0x10b6c2643]
1 ??? (The Sims 4 + 22748075) [0x10b675bab]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 23689840) [0x10b75ba70]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17330461) [0x10b14b11d]
1 ??? (The Sims 4 + 27217601) [0x10bab8ec1]
1 ??? (The Sims 4 + 6166884) [0x10a6a5964]
1 ??? (The Sims 4 + 6122537) [0x10a69ac29]
1 ??? (The Sims 4 + 5691468) [0x10a63184c]
1 ??? (The Sims 4 + 5808713) [0x10a64e249]
1 ??? (The Sims 4 + 5819552) [0x10a650ca0]
1 ??? (The Sims 4 + 5815378) [0x10a64fc52]
1 ??? (The Sims 4 + 27240538) [0x10babe85a]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
5 ??? (The Sims 4 + 16978179) [0x10b0f5103]
4 ??? (The Sims 4 + 17081556) [0x10b10e4d4]
2 ??? (The Sims 4 + 17083992) [0x10b10ee58]
2 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 ??? (The Sims 4 + 17084042) [0x10b10ee8a]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17081564) [0x10b10e4dc]
1 ??? (The Sims 4 + 17077991) [0x10b10d6e7]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 27281389) [0x10bac87ed]
1 ??? (The Sims 4 + 26965257) [0x10ba7b509]
1 ??? (The Sims 4 + 5146372) [0x10a5ac704]
1 ??? (The Sims 4 + 5150340) [0x10a5ad684]
1 ??? (The Sims 4 + 5144423) [0x10a5abf67]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825284) [0x10a55e0c4]
1 ??? (The Sims 4 + 5247542) [0x10a5c5236]
1 ??? (The Sims 4 + 4825043) [0x10a55dfd3]
1 ??? (The Sims 4 + 4823000) [0x10a55d7d8]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 17327930) [0x10b14a73a]
1 ??? (The Sims 4 + 17501834) [0x10b174e8a]
1 ??? (The Sims 4 + 25636903) [0x10b937027]
1 ??? (The Sims 4 + 25654540) [0x10b93b50c]
1 ??? (The Sims 4 + 25778363) [0x10b9598bb]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 16186485) [0x10b033c75]
1 ??? (The Sims 4 + 25014143) [0x10b89ef7f]
1 ??? (The Sims 4 + 24754004) [0x10b85f754]
1 ??? (The Sims 4 + 24752602) [0x10b85f1da]
1 ??? (The Sims 4 + 1953019) [0x10a2a0cfb]
1 ??? (The Sims 4 + 1981477) [0x10a2a7c25]
1 ??? (The Sims 4 + 1981751) [0x10a2a7d37]
1 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 3914) [0x7fff203f7f4a]
1 <Kernel mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 8948726) [0x10a94cbf6]
1 ??? (The Sims 4 + 8949249) [0x10a94ce01]
1 ??? (The Sims 4 + 23296212) [0x10b6fb8d4]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ??? (The Sims 4 + 14719312) [0x10aecd950]
1 ??? (The Sims 4 + 14719575) [0x10aecda57]
1 ??? (The Sims 4 + 14200643) [0x10ae4ef43]
1 ??? (The Sims 4 + 14310813) [0x10ae69d9d]
1 ??? (The Sims 4 + 18672652) [0x10b292c0c]
1 ??? (The Sims 4 + 14159439) [0x10ae44e4f]
1 ??? (The Sims 4 + 22681375) [0x10b66571f]
1 ??? (The Sims 4 + 18568802) [0x10b279662]
1 semaphore_create + 105 (libsystem_kernel.dylib + 13169) [0x7fff203fa371]
1 mach_msg_trap + 10 (libsystem_kernel.dylib + 3854) [0x7fff203f7f0e]
1 <Frontmost App, Kernel mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 __CFRunLoopRun + 1146 (CoreFoundation + 525089) [0x7fff20524321]
1 __CFRunLoopD🤭bservers + 385 (CoreFoundation + 527513) [0x7fff20524c99]
1 _pthread_mutex_firstfit_lock_slow + 11 (libsystem_pthread.dylib + 8512) [0x7fff20428140]
1 <Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
3 start_wqthread + 15 (libsystem_pthread.dylib + 9395) [0x7fff204284b3]
3 _pthread_wqthread + 314 (libsystem_pthread.dylib + 13538) [0x7fff204294e2]
3 _dispatch_workloop_worker_thread + 819 (libdispatch.dylib + 80797) [0x7fff20291b9d]
3 _dispatch_lane_invoke + 375 (libdispatch.dylib + 40971) [0x7fff2028800b]
3 _dispatch_lane_serial_drain + 263 (libdispatch.dylib + 37863) [0x7fff202873e7]
3 _dispatch_source_invoke + 2079 (libdispatch.dylib + 91280) [0x7fff20294490]
3 _dispatch_continuation_pop + 423 (libdispatch.dylib + 24789) [0x7fff202840d5]
3 _dispatch_client_callout + 8 (libdispatch.dylib + 14087) [0x7fff20281707]
2 dispatch_mig_server + 342 (libdispatch.dylib + 115211) [0x7fff2029a20b]
2 _IODispatchCalloutWithDispatch + 33 (IOKit + 19324) [0x7fff22beab7c]
2 IODispatchCalloutFromCFMessage + 364 (IOKit + 19707) [0x7fff22beacfb]
1 ioAccelCommandQueueBlockFenceCallback + 52 (IOAccelerator + 28044) [0x7fff283add8c]
1 _Block_release + 137 (libsystem_blocks.dylib + 5646) [0x7fff2016660e]
1 objc_destructInstance + 151 (libobjc.A.dylib + 31612) [0x7fff202cab7c]
1 objc_object:😕idetable_clearDeallocating() + 116 (libobjc.A.dylib + 32706) [0x7fff202cafc2]
1 bool objc::DenseMapBase<objc::DenseMap<DisguisedPtr<objc_object>, unsigned long, (anonymous namespace)::RefcountMapValuePurgeable, objc::DenseMapInfo<DisguisedPtr<objc_object> >, objc::detail::DenseMapPair<DisguisedPtr<objc_object>, unsigned long> >, DisguisedPtr<objc_object>, unsigned long, (anonymous namespace)::RefcountMapValuePurgeable, objc::DenseMapInfo<DisguisedPtr<objc_object> >, objc::detail::DenseMapPair<DisguisedPtr<objc_object>, unsigned long> >::LookupBucketFor<DisguisedPtr<objc_object> >(DisguisedPtr<objc_object> const&, objc::detail::DenseMapPair<DisguisedPtr<objc_object>, unsigned long>*&) + 108 (libobjc.A.dylib + 148270) [0x7fff202e732e]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 ioAccelCommandQueueBlockFenceCallback + 44 (IOAccelerator + 28036) [0x7fff283add84]
1 __53-[MTLIOAccelCommandQueue submitCommandBuffers:count:]_block_invoke + 161 (Metal + 135866) [0x7fff283d52ba]
1 -[_MTLCommandBuffer didScheduleWithStartTime:endTime:error:] + 293 (Metal + 136224) [0x7fff283d5420]
1 __37-[_MTLCommandBuffer presentDrawable:]_block_invoke + 0 (Metal + 770544) [0x7fff284701f0]
1 <Frontmost App, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 -[_MTLCommandQueue _submitAvailableCommandBuffers] + 792 (Metal + 134587) [0x7fff283d4dbb]
1 -[GFX9AMD_MtlCmdQueue submitCommandBuffers:count:] + 41 (AMDRadeonX5000MTLDriver + 171946) [0x7fff6db2cfaa]
1 -[MTLIOAccelCommandQueue submitCommandBuffers:count:] + 651 (Metal + 135443) [0x7fff283d5113]
1 IOAccelCommandQueueSubmitCommandBuffers + 127 (IOAccelerator + 27937) [0x7fff283add21]
1 IOConnectCallMethod + 186 (IOKit + 11071) [0x7fff22be8b3f]
1 io_connect_method + 383 (IOKit + 11560) [0x7fff22be8d28]
1 mach_msg_trap + 10 (libsystem_kernel.dylib + 3854) [0x7fff203f7f0e]
1 <Frontmost App, Kernel mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
2 start_wqthread + 0 (libsystem_pthread.dylib + 9380) [0x7fff204284a4]
1 <Kernel mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 <Frontmost App, Kernel mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>

Binary Images:
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0x132553000 - 0x1326a6fff ??? <42F4BDEF-DF89-359B-83C6-9480BE6A546D>
0x132c13000 - 0x133bbbfff ??? <8A493F7F-6DF8-36E0-AF30-80A904B09739>
0x13bf0f000 - 0x13c23cfff ??? <2B99ACC0-93C2-3CD7-B2E1-18F279886198>
0x7fff20165000 - 0x7fff20166fff libsystem_blocks.dylib (78) <7C508AB7-EBC6-3595-8A2E-616B772AFEE0> /usr/lib/system/libsystem_blocks.dylib
0x7fff2027e000 - 0x7fff202c2fff libdispatch.dylib (1271.40.9.0.1) <86A0C2FB-4D72-3315-9D05-BE8498C251DA> /usr/lib/system/libdispatch.dylib
0x7fff202c3000 - 0x7fff202fbfff libobjc.A.dylib (818.2) <290E57E7-6A18-348B-87EF-3954384555B1> /usr/lib/libobjc.A.dylib
0x7fff203f7000 - 0x7fff20425fff libsystem_kernel.dylib (7195.40.89.100.3) <696DC83E-6827-3C18-95A1-192C2948B802> /usr/lib/system/libsystem_kernel.dylib
0x7fff20426000 - 0x7fff20431fff libsystem_pthread.dylib (454.40.1) <0E26CC7C-3836-348F-8198-DC8C1F84E55A> /usr/lib/system/libsystem_pthread.dylib
0x7fff20432000 - 0x7fff2046dfff libdyld.dylib (832.5) <33086EAA-DA6C-35DE-9D4B-7346EF76401C> /usr/lib/system/libdyld.dylib
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System Profile:
Network Service: Wi-Fi, AirPort, en1
Thunderbolt Bus: iMac, Apple Inc., 47.4
Boot Volume File System Type: apfs
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E3
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E3
USB Device: USB 3.1 Bus
USB Device: FaceTime HD Camera (Built-in)
Serial ATA Device: APPLE HDD HTS541010A9E632, 1 TB
Model: iMac19,2, BootROM 1037.140.50.0.0, 6 processors, 6-Core Intel Core i5, 3 GHz, 16 GB, SMC 2.47f3
Graphics: kHW_AMDRadeonProVega20Item, Radeon Pro Vega 20, spdisplays_pcie_device, 4 GB
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Sep 11 2020 16:57:49 version 9.30.440.2.32.5.61 FWID 01-129bddb
Bluetooth: Version 8.0.0d54, 3 services, 27 devices, 1 incoming serial ports

One last update before bed. I did a lot of troubleshooting and trying to figure out things that might trigger these freezes. I played with several graphics settings, changing things one by one. I was finally able to play with "laptop mode" checked (obviously not ideal) but I got several hours of gameplay without a single freeze. I must have spoke too soon, however because it started freezing just a few moments ago (camera angle change). Damn... and I thought I may have figured out a workaround for the time being. I've attached the spin report here in case it's useful to the team.

---

@aftksims wrote:

I must have spoke too soon, however because it started freezing just a few moments ago (camera angle change). 

---

The camera angle change seems to be a fairly reliable trigger...

Out of interest, are you using a mouse or a trackpad, and what make/model?

I always use a mouse. I'm on a 21" iMac (2019) with upgraded RAM and graphics card (posted in a previous post). 

i contacted EA today, i didnt expect them to fix the problem but i wanted to make sure they know a lot of us mac users are not able to play the game. 

im gonna tweet them too, just hope someone is working on fixing this for us 

I’ve contacted them twice as well through support. This has been going on for 1.5 months now and I’m extremely irritated to put it lightly. Appreciate the posts here but I’m amazed no updates or fixes for this.

Hopefully my crash reports help...

yes it is ridiculous and made sure to get that point across 

Hello.

I just want to post here that the team is still aware of this issue.  Unfortunately, I don't have any other info to share on this at the moment though.

well im glad you guys are aware and fingers crossed something can be fixed soon. thanks for updating us 

side note: I gave my game another try today and it actually told me it did not recognize my graphics card. This has never happened before. Not sure if that changes anything but it was the first time I saw it. But then my game proceeded to break, this time my screen went completely red ☹️ 

I had the red screen several times as well.

Have you tried checking “laptop mode” under graphics options? I’ve been lucky today without significant freezing.

Still missing my ultra graphics though, lol.

ill give that a try, thank you! 

Thanks for the update - is there any sort of ETA on how long these things take to be addressed?

I’ve spent a lot of money on this game, the expansion packs and computer and at this point I’m ready to request a refund from EA.

It’s a total waste of money on a product I can’t even use.

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@aftksims wrote:

Thanks for the update - is there any sort of ETA on how long these things take to be addressed?

I’ve spent a lot of money on this game, the expansion packs and computer and at this point I’m ready to request a refund from EA.

It’s a total waste of money on a product I can’t even use.

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I feel your frustration... there are a few expansions on sale and CC I've found that I've been itching to take out for a spin, but there's no point in spending money on something I can't use at the moment.

Agreed. And given the fact that there is not even a workaround 1.5 months later, I'm irritated. At the very least there should be a way for us to roll back to before the 9/2020 update, until they can figure out what's going on.

IF this ever works again I am never updating until I can see that Macs aren't adversely affected.

Hi all, just adding my most recent fun with this game while playing on laptop mode (hope the video attachment works).

I've been leaving my activity monitor open because I'm able to toggle back and forth now without a complete lock up but the game remains unresponsive. Interestingly the CPU usage is typically 80-90% but I see it jump up as high as 195% when the game starts to lock up. This is the first time my screen went crazy like this though. It's usually the scattered black boxes I see. Anyways, hopefully it is helpful... this occurred in the same save file I provided earlier. I'm by far not an expert but it seems like something in the game is triggering something to overpower/overwork the CPU or something. Not sure if that ends up being an innate Apple issue or not, although I've talked to them twice and they are of no assistance with this. 

Sigh.

So happy we’re getting an expansion pack that many Mac players won’t be able to play 

please help us EA 

Agreed. I did some toying around with graphics setting again this weekend. I found it interesting that on low it was crashing within 15 minutes, but then on high I was able to play in build mode for 45 minutes, but when I changed to live play (city living lot) it did this. I was tracking CPU and graphics card action the entire time. 

No idea what to make of any of this.

I don’t know anything about coding or making video games but all of this is all very bizarre to me. 

Especially because I bought that dumb Star Wars pack because I am a loyal sim customer at the end of the day , played for a week with no problems and then this update came around which arguably made my darker skin tones look WORST than before and on top of that makes it unplayable. 

someone said it before , but EA should of given us a turn around on the update or something to hold us over because the silence is only scaring me about the future for us Mac players. Our systems are definitely not “too old” yet for sims 4