This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.
Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂
Yes another full week gone by with no updates or fixes.
Pretty much 2 months of an unplayable product.
another day another pointless support chat
EA (if you are even there listening) - basic troubleshooting is not going to fix this! stop telling me to uninstall and reinstall my game cause I've tried that 10 times.
basic troubleshooting maybe would have helped before the patch but THE PATCH BROKE MY GAME GET RID OF IT OR FIX IT NOW! I DIDNT MAKE THE PATCH, MY COMPUTER DIDNT MAKE THE PATCH, YOU DID!!!! MY BLOOD IS BOILING!!!!
AND REPLY TO SIMS 4 MAC ISSUES TWEETS PLEASE, WE SEE YOU HELPING ALL THE SPORT GAME PLAYERS ON TWITTER !!!!
To be honest with you that’s is not okay anymore. I hope someone could at least try to calm me down instead of saying the same things over and over again. Is your sims game working? I think it’s very easy to say that when you have a playable game. I don’t want to hear they are looking into things I want to know that I will have a fix soon. I’m going to continue being vocal even if I have to write on here every day because this should of been fixed already. So don’t tell me that’s not how patches work. Glitches and bugs are understandable a broken game is not. I understand it’s a video game but it’s a video game I paid for that’s still not working on a computer that’s beyond its requirements. So don’t belittle our problem , that’s why we are still here, it’s not being taken serious
Because my game has been completely unplayable for too long now. If they can’t give a complete fix they should give a temporary fix TODAY. This is not a small problem this is a game completely not working and no updates at all. “We’re looking into this” is not okay. And why can’t EA try to explain that to us instead of us speculating? Have they even tried to look into it since September when people originally had the issue? This is the last week of October coming up and we still only have “we’re looking into this” Totally unacceptable.
Then they need to roll back my game before The oct patch. Is the plan to put out another patch before snowy escape to break it more? I already know I’m not gonna be able to play snowy escape. I would agree with you if this was the first week of October but this is way too long now. Every passing day makes it worse.
Ok, can as many of you as possible please do this:
Open Terminal and copy and paste the following command then hit Return/Enter:
kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'
Please then copy and paste the results here. This is confirming the driver versions of your AMD GPUs.
Just a reminder that EA are aware of this so all info you can add will help 🙂
It should look something like this
com.apple.driver.AppleIntelLpssI2C (3.0.60) com.apple.driver.AppleIntelLpssDmac (3.0.60) com.apple.driver.AppleIntelLpssI2CController (3.0.60) com.apple.iokit.IOGraphicsFamily (530.68) com.apple.driver.AppleIntelPCHPMC (2.0.1) com.apple.AppleGraphicsDeviceControl (3.50.15) com.apple.driver.AppleIntelCFLGraphicsFramebuffer (12.1.0) com.apple.kext.AMDSupport (2.1.1) com.apple.driver.AppleIntelLpssUARTCommon (3.0.60) com.apple.driver.AppleIntelLpssUARTv1 (3.0.60) com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0) com.apple.kext.AMD9500Controller (2.1.1) com.apple.driver.AppleIntelKBLGraphics (12.1.0) com.apple.driver.AppleGraphicsControl (3.50.15) com.apple.driver.AppleGraphicsDevicePolicy (3.50.15) com.apple.kext.AMDRadeonX4000HWServices (2.1.1) com.apple.kext.AMDRadeonX4000 (2.1.1) com.apple.kext.AMDRadeonX4400HWLibs (1.0) com.apple.kext.AMDFramebuffer (2.1.1)
There’s been cases of fully unplayable games for months at a time for a large group of players? Interesting because I’ve never experienced such an issue.
Bugs and glitches yes, but not a completely unplayable product.
People are validly frustrated and more people should be expressing their issues to EA so they put pressure on people to actually fix it.
if I bought a car and it wasn’t working for 2 months, would that be acceptable? The least EA could do is allow us a way to roll back to the prior version of the game.
You are obviously more patient than some of us are, and that’s fine, but nothing will get fixed if we just sit around and do nothing.
Just my two cents!
Just did. Will try in awhile and report back.
Same here @aftksims
how many patches have we gotten before? How many patches have we gotten before that’s made more glitches than fixed glitches?.
We know what patches are, we are aware sims is known for bugs and glitches but a complete unworkable game is just ridiculous and to think that because we were told a month ago they were looking into it, that makes it’s okay? What are they looking at?!?! still nothing has been said beyond that!
I’ll get that other information and post it on here when I get home but with all due respect, I should not still be sitting here looking into why my professional computer can’t play a game that has beyond its requirements.
@Bluebellflora macOS Catalina
Here is the information from Terminal:
kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'
Executing: /usr/bin/kmutil showloaded
No variant specified, falling back to release
com.apple.driver.AppleIntelLpssDmac (3.0.60)
com.apple.driver.AppleIntelLpssI2C (3.0.60)
com.apple.driver.AppleIntelLpssI2CController (3.0.60)
com.apple.iokit.IOGraphicsFamily (585)
com.apple.AppleGraphicsDeviceControl (6.1.27)
com.apple.kext.AMDSupport (4.0.0)
com.apple.kext.AMD10000Controller (4.0.0)
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (16.0.0)
com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
com.apple.driver.AppleIntelPCHPMC (2.0.1)
com.apple.driver.AppleGraphicsControl (6.1.27)
com.apple.driver.AppleGraphicsDevicePolicy (6.1.27)
com.apple.driver.AppleIntelKBLGraphics (16.0.0)
com.apple.kext.AMDRadeonX5000HWServices (4.0.0)
com.apple.kext.AMDRadeonServiceManager (4.0.0)
com.apple.kext.AMDRadeonX5000 (4.0.0)
com.apple.kext.AMDRadeonX5400HWLibs (1.0)
com.apple.kext.AMDFramebuffer (4.0.0)
Prior to my Big Sur update, I was running the most recent versions of Catalina (there was an update shortly after the 9/2020 patch). The crashing happened on both versions, even on the lowest graphics settings (with and without laptop mode on).
Currently on Big Sur, I went to low everything AND laptop mode, and it still crashes. I've toyed with being on low medium, medium and high as well - same freezing every time but currently with LOW and LAPTOP MODE, it's still freezing up. The only difference now is I can toggle back to my desktop to force quit versus a manual shutdown. This was a bit of a win, lol.
Edit - added code tags for readability and took out machine name, Bluebellflora
Super thanks. When you say you lowered everything I understand that is the graphics settings but have you played around with resolutions?
For example in mine the lowest would be 1,600 x 1,200. Have you tested the equivalent to see if it still locks up the game? And then tested that lowest setting in fullscreen versus windowed mode.
I tried windowed mode and it was actually more unstable.
My resolution is currently set to 2560x1440 (first option available for me). I did play around with other resolutions last week but the display looks horrible so I never played on them for very long.
Yes, but it's already on the lowest available setting, does that matter?
Sorry, just want to make sure I am doing this correctly, I am currently on the lowest setting of 2560x1440. I have higher resolution options and when toying with things last week tried them out but the settings were horrible so I've been back down to the default/lowest setting.
Also when I did windowed mode it almost immediately locked up.
Ok see attached - just wanted to include everything.
