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kaimelea's avatar
kaimelea
Seasoned Traveler
5 years ago
Solved

[CURRENT ISSUE] Sims 4 crashing since November 2020 update, NOT CC/Mod related

I updated my game today with the new November 2020 update. It let me play for a little while (10-20) minutes before crashing. Nothing popped up on my screen and no error code either. The game just cl...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    Fixed in the 17.11.20 hot fix patch 1.68.156.1220

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

If you are on Windows post here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Game-Crashes-after-November-2020-Patch/td-p/9719086

If you are on Console post here - https://answers.ea.com/t5/Technical-Issues-Consoles/PS4-Sims-4-Random-Crashing-Patch-1-33/td-p/9717446

To try and help understand what the issue is, and you are on a Mac, please can you provide the following:

  • Attach the Config.log file from your Sims 4 folder 
  • If you have a lastCrash report in your Sims 4 folder from the game crashing since updating, please attach it (you may need to open in TextEdit first and just take out the "XML" in the first line before uploading)
  • What exactly were you doing in game when this happened?
  • If there is an error message before the crash please take a screenshot and attach it.
southaltan's avatar
southaltan
5 years ago

I noticed it was all with the same save file, one that I had previous to updating, but rolled back to a previous version and (deleted the newer version). The sims were visiting a someone on Sulani, and live in Windenburg. I don't remember specifically what they were doing when the game crashed, but it happened 3 different times today.

attached are the config.log and last crash files. I play on a 2019 MacBook Pro (run from a USB drive due to teeny hard drive space... 

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>1106a52b92ef30b55fac5c20</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-11-11 22:24:09</createtime><buildsignature>Local.Unknown.Unknown.1.68.154.1220-1.200.000.475.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xc2568</categoryid><stack> 0xc2568 0xa3676 0xa6fab 0xa3b4d 0x1f5393 0x6109 0x1b8b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2153.79<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,87,45080<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.7 (Build 19H15) GPU: Intel Iris Plus Graphics 645 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x106c54000,'The Sims 4' 0x7fff73040000,'libsystem_pthread.dylib' 0x7fff73040000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

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