Forum Discussion

5 years ago

Solved

Custom Content downloading as a photo document, can anybody help?

Hey so I've had the problem for a while, but I can't use my cc i download because it downloads as a photo document, does anybody know how to fix this? Thank you!

mac

Bluebellflora
5 years ago
@sawshua

Make sure you have enough storage available on your Mac and disable Optimise Mac Storage. You should see the iCloud Archive in your Finder sidebar. Open another Finder window and drag the Sims 4 folder into Documents > Electronic Arts. I wrote a guide here which also has further links to better understanding iCloud Drive and how to disable it https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/

17 Replies

sawshua
6 years ago
Hey guys, so everytime I download something from cc, it just turns into a photo document and i can’t use it during the actual game play, does anybody know how to fix this? I’m on a macbook air
Bluebellflora
Hero+
6 years ago
@sawshua

Could you please post a screenshot showing the file in Finder?
sawshua
6 years ago
here, hopefully this helps. If you need a different picture, please tell me.
Bluebellflora
Hero+
6 years ago
@sawshua

Hmm, weird. Is none of it showing up in your game? They are .package files so it should still be able to see them. Do you have Mods/CC enabled in the game options?

This may help with screenshots 🙂 https://support.apple.com/en-us/HT201361
sawshua
6 years ago
Every time I get on Sims, it doesn't show up, and then when I check options for cc they're also on.
Bluebellflora
Hero+
6 years ago
@sawshua

Ok. Please could you click on your Mods folder once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the location of your Mods folder here.
sawshua
5 years ago
Macintosh HD/Users/Sasha/Desktop/The Sims 4
is this correct? or do you need something else. Also I've tried deleting all my cc and then downloading it again, bit when I download it, it just comes out to be a photo document right away.
Bluebellflora
Hero+
5 years ago
@sawshua

That shouldn't stop the game loading the item, it's just showing the default program the Mac wants to use. Normally there is no program set to open CC .package files because the OS doesn't know what to do with them. Did you ever try and open it using the Photo app and then choose Photo as the default app?
Bluebellflora
Hero+
5 years ago
@sawshua

The Sims 4 folder containing your saves, Mods etc. should be in:

Macintosh HD/Users/Sasha/Documents/Electronic Arts/The Sims 4

The Sims 4 folder is created in that location if there is not one already there.
sawshua
5 years ago
oh okay, i found it, but the cc is still downloaded as a photo document