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kitty62587's avatar
kitty62587
2 years ago
Solved

EA app not working on Mac, gets to loading screen and says not responding

When I Launch The Sims 4 game using the EA app, the main screen that says The Sims 4 comes up and the music plays and I can't get passed that screen. It freezes right there and when I try to close th...
mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @kitty62587

    Ok. Set up a new user account on your Mac and see if it works in that account. Don’t sign into iCloud during the setup, keep the account as simple as possible, it’s only for testing. You will have to login into EA App using your normal login details.
kitty62587's avatar
kitty62587
2 years ago

No. I also dont have mods. I tried all those.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @kitty62587

    Tried all of what? All you had to do was move or rename the Sims 4 folder so a new one was created.
    • kitty62587's avatar
      kitty62587
      2 years ago

      Yes. I did that and it didn't work. I did the steps above.

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        2 years ago
        @kitty62587

        Ok. Set up a new user account on your Mac and see if it works in that account. Don’t sign into iCloud during the setup, keep the account as simple as possible, it’s only for testing. You will have to login into EA App using your normal login details.

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