Forum Discussion

6 years ago

Solved

Error- Unable to start due to missing game data.

Hello I have downloaded the legacy edition and deleted it and re-downloaded it multiple times but no matter what I do, I keep getting the same error message. Can you please assist? The error messag...

mac

HangryYeti
6 years ago
@jorienxh Your Mac doesn't support Metal2, although your software does. Your graphics driver doesn't and that's why you need the Legacy Edition.
I think everybody gets this download, if they need it or not.

@SJDower @bassbunny5 @toby54321 @lhbroderick Your Macs are 2012 or newer, try to upgrade your MacOS to Mojave or Catalina. I've seen that solves it quite a few times.

puzzlezaddict

Hero+

6 years ago

@SirNateLabarca Please post the full specs of your Mac, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396#M162

SirNateLabarca

6 years ago

here you go

puzzlezaddict
Hero+
6 years ago
@SirNateLabarca Have you downloded the Legacy Edition? Your Mac doesn't support Metal, so it can't run the standard version.

If you have downloaded the LE, please repair your install: open your Origin library, right-click on the Sims 4 icon, and select Repair.
- xxxrachelxxx000
  6 years ago
  I've got an older MAC, I downloaded the Legacy version, repaired the install and it's still not working. I'm getting the same error message about missing game data (pic attached). Any new ideas on a fix please?
  - DocMom2Four
    Seasoned Newcomer
    6 years ago
    Same with my Mac. We have the Legacy version, I've repaired the install, and still get the same missing game data error message. I thought by now that they would have fixed this. I wasted money on purchasing the SIMS 4 and have a very disappointed daughter who can't use her birthday present.