Hello everyone,
I'm a bit at loss...
I bought a brand new MacBook Pro 16 inches 4 days ago and the game crashes every single time on Live mode
Here are my specs: again, the laptop is brand new, I only downloaded Adobe and Origin, I don't use mods
500 Go
Memory 32 Go
6-Core Intel Core i7
AMD Radeon Pro 5300M 4 GB
Intel UHD Graphics 630 1536 MB
Catalina 10.15.1
So I went through a lot of topic and tried many fixes, but none of them worked. Here is the list of the fixes I tried:
-repaired the game
-unistalled and reinstalled (with and without the extensions)
-deactivated Origin in the game
-deleted The Sims 4 folder
-deleted UserData.lock (it keeps recreating itself)
-iCloud Document folder synchronization deactivated
-updated to todays last patch
Also a message says my graphic card is not recognized so I followed @puzzlezaddict tip and added infos on a file called graphicscards.sgr
I don't know if it is linked but now my game won't even start. "The Sims 4" appears on my left top corner for half a second then seems to shut down and then gets replaced by "Origin"
I really don't know what to do, did I miss a tip ?
@cerolf50 If there was a typo in the graphicscards.sgr file, that could explain the fact that the game won't even open anymore. Try repairing it again, which will restore the original version of the file. While it's nice to have your graphics card recognized, it shouldn't be necessary for Sims 4 to run at all.
Try updating your OS: Catalina has a slightly newer build out now. Then repeat the steps to disable iCloud syncing, since it's often reenabled after an update. And remove your Sims 4 game folder from Documents\Electronic Arts again as well, just to be thorough.
Please also reset Origin, then disable Origin in-game both globally and for Sims 4. For the global setting, hover over your username and select Application Settings, then the Origin in-game header. For the TS4 setting, open your game library, right-click on the TS4 icon, select Game Properties, and uncheck the box for Origin in-game. Please also disable the Origin web helper service: in Application Settings, it's listed under Application (the first header), under Start-up options.
