Having the same issue - have tried deleting the options.ini file and no other mods etc. Deleting the options one usually works for a while, but still having random crashing throughout the game, which has caused a lot of lost time and frustration!
I have the MacBook Pro 2019 16 inch, version 10.15.2, macOS Catalina (2.6ghz, 6-core intel core i7; 16 gb).
Hoping this gets fixed soon! I was really hoping that the birthday update would have some sort of patch for the newer computers.
I've split your post into it's own thread and edited the title to reflect your 16" MBP. There are a few posts now with users having issues with them trying to play the game. Are you up for some testing? 🙂
Could you firstly update to the latest version of Catalina, 10.15.3.
If you're still getting crashing let's see if your GPU is recognised - could you open the Config.log file and c/p the lines in the === Graphics device info === section here please?
Hi,
I have played The Sims 4 on my MacBook Pro 16-inch with Radeon Pro 5300M with Core i7, and when I start to play the game, the game was glitch out and the floor texture disappeared as seen in the image below.
Then, I used window mode, the game crashed. After that, I turned off "Automatic graphic switching", the situation get even worse.
I don't know what happened with the game, but it is unplayable at this point. I'm really appreciate if you have any workaround or solution for this problem because I just purchased this laptop for only 2 months.
I tried to repair game two times but nothing happen.
P.S. I do not install any Mods or CC
___________________________________________
Product: The Sims 4
Platform: MacBook Pro 16'' (macOS Catalina 10.15.3 / Processor 2.6 GHz 6-Core Intel Core i7 / Graphic AMD Radeon Pro 5300M 4 GB ,Intel UHD Graphics 630 1536 MB)
Which language are you playing the game in? English
How often does the bug occur? Every time I play in the sims house (It's not happen in Main Manu or World map)
What is your current game version number? 02/12/2020 – V1.23
What expansions, game packs, and stuff packs do you have installed? except for StrangerVille, Tiny Living Stuff Pack, My first pet stuff, Toddler stuff , Fitness stuff, Backyard stuff, Kid room stuff
Steps: How can we find the bug ourselves? It happens when I play in my sims house.
What happens when the bug occurs? the game was glitch out and the floor texture disappeared, I tried to fix the game in Origin, use laptop mode, window mode, and restart everything but it doesn't work.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never
Did this issue appear after a specific patch or change you made to your system? I don't know maybe it's happen only on my new MacBook?
Here you are:
=== Graphics device info === Number: 0 Name (driver): AMD Radeon Pro 5300M Name (database): AMD Radeon Pro 5500M / 5300M [Found: 1, Supported: 1] Vendor: ATI Chipset: Vendor: 1002, Device: 7340, Board: 00000210, Chipset: 0043 Driver: macOS Metal driver, Version: 0.0.0.0 Driver version: 0 Monitor: 00000000 Texture memory: 4080MB Vertex program: 3.0 Pixel program: 3.0 Hardware TnL: 0 Opt. features: +d24s8
