[FIXED] Problems playing Sims 4 on the 16" MacBook Pro

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.62.69.1220
What expansions, game packs, and stuff packs do you have installed? EP: Cats and Dogs, Get Famous, Get to Work, Get Together, City Living, Discover University, Seasons. GP: Dine Out, Jungle Adventure, Outdoor Retreat, Parenthood, Realm of Magic, Spa Day, Vampires. SP: Bowling Stuff, Laundry Day, Movie Hangout, My First Pet Stuff, Romantic Garden, Vintage Glamour.
Steps: How can we find the bug ourselves? Launch the game and enter any lot with floor tiles.
What happens when the bug occurs? The floor disappears and the developer space below the game's ground level is visible.Objects float above the ground, but the floor is missing When trying to enter build mode the game crashes. When a sims walks on the transparent space the game crashes.
What do you expect to see? The floor.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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This is after a fresh install of Origin and The Sims 4 onto a new 2019 Macbook Pro. No previous saves, or any old files. I've reinstalled Origin twice, reinstalled the game and expansions twice, repaired the game, reset origin, booted the computer in safe mode, created a new separate administrator account, contacted EA Help, changed the graphics settings, and toggled between windowed and full screen. 

See image: https://imgur.com/a/PbY6UZG

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