Forum Discussion
I have been having a LOT of trouble with origin these past few days, so I will just start at the beginning of my problem.
I have a Macbook pro. Intel core i5. Updated to Catalina.
I went into Origin like I usually do, but nothing would load except for a blank screen and the message "Well, that didn't go as planned. Origin encountered an issue loading this page. Please try reloading it - if that doesn't work, restart the client or try again later" so I did both. I restarted it, and got the same message. I waited hours, and it was the same problem when I tried again. I tried even just clicking on my Sims 4 icon to try to go right into game, but that didn't work.
I was getting really frustrated and impatient, so after searching around, someone had said try "uninstalling origin completely, then redownloading it" so i did. Now a whole different problem came up. When I tried to login, the top of the login screen said "online login currently unavailable" and when I put in my username and password, it said "must be online when logging in for the first time." now I was realllly upset. It seemed like I put myself into a worse position than I was in. I did a lot more searching, tried the origin trouble-shooter thing, waited overnight. Nothing was working. I knew it wasn't my internet, it has been working fine this whole time. I tried resetting my proxy, cache, time and date on my computer, switching wifi's, restarting my router.... etc.
I finally downloaded the "reset origin" tool, and it worked! I was able to log in fine, and I was able to play the Sims 4, however, I noticed something else wrong. Origin said i had new "expansion pack ready to install"..... and so, I realized all of my Expansion packs, Game packs and all but one Stuff pack said they needed to install. I freaked out a little, because I have nearly ever single DLC you can get for the Sims 4, so it would take hours to redownload. When i opened up the game, in the Sims 4 starting menu, it said everything was already installed. In-game, everything was there, but in Origin, it wasnt downloaded again. The Sims 4 game itself was there, so I didnt have to reinstall that. I tried going on the Sims 4 game and trying "repair" and "update", but nothing showed that my games were installed. I didn't want to spend hours installing games that were already on my computer.
I'm just very frustrated with Origin. Ive spent a LOT of money on these games, and I hate being unable to play them. I shouldn't have to worry about not being able to login to my account or to play the games I have paid for. I don't know what to do about my expansions, other than take hours to fix it on Origin.
Man I feel your pain because the same thing is happening to me.
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