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Bluebellflora's avatar
Bluebellflora
Hero+
7 years ago
Solved

[FIXED] Zoom and rotate Trackpad controls not working since June patch

Issue: Since the 18 June 2019 patch, 1.52.100.1220, Sims 4 players are reporting that certain Trackpad controls are not working properly in game, specifically the pinch zoom gesture and the two fi...
mac
  • Bluebellflora's avatar
    Bluebellflora
    7 years ago

    This trackpad issue has now been fixed in today's (16/07/19) patch, 1.53.115.1220:

    Mac:

    • Fixed an issue where camera controls for rotating and zoom levels were behaving inconsistently when using a trackpad.

    You should be able to use the trackpad controls as usual - two finger rotate to spin the camera and pinch to zoom. 

    Happy Simming 🙂

itsericayo's avatar
itsericayo
7 years ago

I use my two fingers to pinch in and out to zoom the camera in and out

I use my two fingers to use a rotating motion (like in a circle) to rotate the camera on the mouse pad 

I have not change any trackpad settings. It was working last night, and as soon as Sims4 updated it stopped working. I don't have any mods, I looked at the troubleshooting for MAC from which none of it was helpful. I tried to repair the game on origin and didn't work. Restarted my computer, didn't work. It all stemmed from this update. 

maddyhuston's avatar
maddyhuston
7 years ago

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4 bought 2 months ago
What expansions, game packs, and stuff packs do you have installed? Pet expansion Pack.
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? My screen won't rotate with the mouse. The game also won't allow me to move in any direction anymore. The only thing I can do is zoom in or out. The key rotation works just not the mouse (mouse works well with all other computer activity.) I have checked my settings and I am on Sims 3 game camera as suggested. What do you expect to see? I try to rotate and no movement other than sometimes zooming in or out occurs. No movement occurs when I try to move the screen.
What do you expect to see? I try to rotate and no movement other than sometimes zooming in or out occurs. No movement occurs when I try to move the screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

‌

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Got it roughly 2 months ago
What expansions, game packs, and stuff packs do you have installed? Pets expansion pack
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? My screen won't rotate with the mouse. The game also won't allow me to move in any direction anymore. The only thing I can do is zoom in or out. The key rotation works just not the mouse (mouse works well with all other computer activity.) I have checked my settings and I am on Sims 3 game camera as suggested.
What do you expect to see? I try to rotate and no movement other than sometimes zooming in or out occurs. No movement occurs when I try to move the screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

‌

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago
    @maddyhuston Merged your post with existing mac thread.

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