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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
Solved

[FIXED] Zoom and rotate Trackpad controls not working since June patch

Issue: Since the 18 June 2019 patch, 1.52.100.1220, Sims 4 players are reporting that certain Trackpad controls are not working properly in game, specifically the pinch zoom gesture and the two fi...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago

    This trackpad issue has now been fixed in today's (16/07/19) patch, 1.53.115.1220:

    Mac:

    • Fixed an issue where camera controls for rotating and zoom levels were behaving inconsistently when using a trackpad.

    You should be able to use the trackpad controls as usual - two finger rotate to spin the camera and pinch to zoom. 

    Happy Simming 🙂

SimGuruNick's avatar
SimGuruNick
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Can anyone who's having this issue share with me their Config.log (located in your TS4 folder in Documents) and their Mac System Report? Thanks so much for the help! 

hillsyheart's avatar
hillsyheart
6 years ago

  Model Name: MacBook Pro

  Model Identifier: MacBookPro11,5

  Processor Name: Intel Core i7

  Processor Speed: 2.8 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 192.0.0.0.0

  SMC Version (system): 2.30f2

  Serial Number (system): 

  Hardware UUID: 8B1E2FBB-88EB-505C-A33E-BF12A28C01AE

 

Spoiler

 

=== Application info ===
Name: Sims4
Version: 1.52.100.1220
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 2800 Threading: 3
Adjusted CPU: 4200 RAM: 16384 Adjusted RAM: 15872 Cores: 4
=== Machine info ===
OS version: Mac OS X Version 10.14.5 (Build 18F132)
OS prod type:
OS major ver: 10
OS minor ver: 14
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBookPro11,5
Brand: Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 16384MB
Free memory: 356MB
VA space: 4095MB
User: Hillary
Computer: Hillarys-MacBook-Pro
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon R9 M370X
Name (database): AMD Radeon HD 8800M Series [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 6821, Board: 00000149, Chipset: 0083
Driver: AMD Radeon R9 M370X OpenGL Engine, Version: 0.2.9.26
Driver version: 26
Monitor: 00000000
Texture memory: 1837MB
Vertex program: 4.10
Pixel program: 4.10
Hardware TnL: 0
Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz
=== Options ===
NumBoots 366
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
TerrainSlopeScaling 1
SimQuality 3
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
ResolutionWidth 2560
ResolutionHeight 1600
ResolutionRefresh 0
SceneResolution 3
VisualQuality 0
FullScreen 1
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 3
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 0
MenuMusicLevel 0
UISoundSXLevel 39
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 2
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 0
MaxProtectedSims 1
SeasonLength 2
RainOptions 0
SnowOptions 2
TemperatureEffects 0
FameStartSimsOptedOut 1
ShowWhims 1
ShowModListStartup 0
ModsDisabled 0
ScriptModsEnabled 1
ShowOnlineNotifications 0
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
AnimaticPack 1000
MuteTutorialNarration 0
EnableFTUETutorialStart 1
=== Default Options ===
NumBoots 4294967295
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
TerrainSlopeScaling 1
SimQuality 2
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
ResolutionWidth 1920
ResolutionHeight 1200
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 3
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 3
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
FameStartSimsOptedOut 0
ShowWhims 0
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
AnimaticPack 1000
MuteTutorialNarration 0
EnableFTUETutorialStart 1

Edited for readability.  -puzzlezaddict

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