Forum Discussion

Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago

Unrecognised Video Card Error - fix for Mac

This is a common error message which does not impact the game.

You can easily fix this yourself by following these instructions:

  1. Right click on the Sims 4 base game, wherever you have it installed (Applications folder by default) and select Show package contents
  2. Navigate to Contents > Resources
  3. Right click on the GraphicsCards.sgr file and select Copy
  4. Open the ConfigOverride folder in Documents > Electronic Arts > The Sims 4. Right click in the folder and select Paste item.
  5. Open the GraphicsCards.sgr file you have pasted into the ConfigOverride folder. If prompted to choose an Application in Finder, choose TextEdit.
  6. Scroll all the way down to the bottom of the file to the Apple bit and paste the following lines:
vendor "Apple" 0x106B
    card 0x0000 "Apple M3" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M3 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M3 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M2 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M2 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
end

Close the GraphicsCards.sgr file, saving if prompted (you shouldn’t be)

I have written a more detailed article here.

mac

28 Replies

Sort By
  • kristinasilver1's avatar
    kristinasilver1
    3 years ago

    I have Unrecognized Video Card issue, which does disallow me several options in gameplay making it impossible to play. 

    I tried fixing it going through this link: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Unrecognized-video-card/m-p/9507008 but it did not work.

    I have also repaired the game several times - did not help still Video Card is: Name (database): [Found: 0, Supported: 1]. 

    Please help me to solve this issue ( I am even willing to pay) since it is making gameplay impossible for me. Will be really gratefull. 

  • kristinasilver1's avatar
    kristinasilver1
    2 years ago
    @puzzlezaddict I have mac, and my graphics goes into a Window maximization not full, so the pointer does not clicks on that options which is appropriate to the graphics.
  • kristinasilver1's avatar
    kristinasilver1
    2 years ago
    @Bluebellflora Following your instructions this is my graphic specifications:

    Apple M2:

    Chipset Model: Apple M2
    Type: GPU
    Bus: Built-In
    Total Number of Cores: 10
    Vendor: Apple (0x106b)
    Metal Support: Metal 3
    Displays:
    Color LCD:
    Display Type: Built-in Liquid Retina Display
    Resolution: 2560 x 1664 Retina
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Automatically Adjust Brightness: Yes
    Connection Type: Internal
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago

    @kristinasilver1 

    Thanks. Let's add your Apple silicon chip to the Graphics file and see if it helps.

    If you've previously added the GraphicsCards.sgr file to the ConfigOverride folder in your Sims 4 folder, trash it.

    Right click on the base game app in your Applications folder, or wherever you have the game installed and select Show Package Contents.

    Navigate to Contents > Resources and open the GraphicsCards.sgr file using TextEdit.

    Scroll all the way down to the bottom until you see the Apple section:

    vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
end

    Create a new line, copy/paste the M1 line and replace it with M2 so it looks like this:

    vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber
end

    Save and quit then try and load your game.

  • kristinasilver1's avatar
    kristinasilver1
    2 years ago
    @Bluebellflora Thank you so much, for your help.


    I did that, and now when I check the Config.log it shows this: Number: 0
    Name (driver): Apple M2
    Name (database): Apple M2 [Found: 1, Supported: 1]


    However, when I run the game - same issues, even though I restarted it a few times.
    Should I repair it? Thank you.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @kristinasilver1

    Great, partly!

    Yes, try a repair and see if that will help. It's very odd that you get this error. Which exact version of macOS are you running?
  • kristinasilver1's avatar
    kristinasilver1
    2 years ago

    I am using Version 13.2.1 (22D68). I did repair, but still same, I honestly have no idea why.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,088 PostsLatest Activity: 7 hours ago

Community Highlights