Forum Discussion

5 years ago

Game Crashes When Trying to Load Save Files After 10/6/2020 update - Mac

Product: The Sims 4 Platform: Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.67.45.1020 What ...

mac

Bluebellflora

Hero+

5 years ago

@BearGamerGirl

Have you tried loading each game in a clean Sims 4 folder? Move your existing one to the desktop then launch the game so it creates a new folder. Now move one save into the newly created Sims 4 > saves folder and see if you can load it.

BearGamerGirl
5 years ago
@Bluebellflora I tried that but it keeps crashing whenever I launch the game with the save file saved in the newly-created "Saves" folder.
- Bluebellflora
  Hero+
  5 years ago
  @BearGamerGirl
  
  Hmm. Could you share your save with me so I can test it? Upload to a file sharing site and PM me the link if you're happy to.
  
  Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
- Bluebellflora
  Hero+
  5 years ago
  @BearGamerGirl
  
  Thanks for the save 🙂 It crashes for me too unfortunately even when I just click Load Game. I've asked @crinrict to test it too as she is on a PC (this checks whether it's solely a Mac issue).
  
  Could you attach the most recent lastCrash report from your Sims 4 folder to a post here too please?
  - BearGamerGirl
    5 years ago
    @Bluebellflora Sorry for some reason when I initially refreshed this page it did not load this message and I'm just now seeing it. I've attached the last crash exception file here. I'm not very tech-savvy so please let me know if this is the wrong file.
- Bluebellflora
  Hero+
  5 years ago
  @BearGamerGirl
  
  Ok. I managed to load it by pressing the Play button. I loaded the Stafford family ok but when I went to save it crashed. I then moved out the household and placed them on an empty lot in Brindleton Bay. I loaded the lot fine but it crashed again when I tried to save.
  
  I did get the message that some CAS items were missing, is this the CC you use?
  - BearGamerGirl
    5 years ago
    @Bluebellflora Yea. I downloaded the pufferhead stuff cc pack which I was using in the kids' room