I’m on a Mac, and they’re being showed as owned/downloaded, but they’re not showing up In game. This probably has something to do with my folder is sitting on my desktop, but I’m unsure where it would go. I tried going users->applications but ts4 isn’t showing up as an application ☹️
Also, it’s not letting me repair my packs either but it’s letting me download them
Hey Sophy, Im having the exact same problem, if u know any solution pls let me know.
Thanks and good lucck
i have the same issue, i contacted ea about it and they were useless they didnt help anything
sophysims
I deleted the "Options.ini" and "UserSetting.ini" in the EA folder (Documents > Electronic Arts > Sims 4 folder) before loading up the game, and it seemed to fix my issue. I will link the posts I found that shared this information. Bluebellflora and Tremayne4260 recommended this, and it worked for me. Hopefully, it also works for you.
I think the way those files work are a "save" of the preferences you had before, but your game is being buggy and not loading the files properly – by deleting that "save-state" it will refresh it to like factory settings. But to be fair I did a lot of troubleshooting beforehand too (using bluebellflora's post and the standard uninstall and reinstall - because recently I also had this issue).
Wishing you luck in this fix though!
sources:
Im having the same issue, it's saying I own them and I have them in game but when I start up sims they don't show up in game. I repaired my game twice, cleared the cache and neither worked.
Sims 4 is not loading in new packs I bought. | EA Forums - 13308550 This worked for me. Try this.
This worked for me, thanks so much !!
