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BearGamerGirl's avatar
5 years ago

Game Crashes When Trying to Load Save Files After 10/6/2020 update - Mac

Product: The Sims 4
Platform: Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Unsure
What happens when the bug occurs? The game crashes every time I open the game and try to load my save files. It doesn't crash if I start a new game but it will crash if I return to the main menu and try to load my previous saves.
What do you expect to see? Launch the game, load save files, and play it full time until I save and quit.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Ever since the new October 6th, 2020 update the game crashes whenever I try to load my prior save files. Removed all the custom content, repaired the game, deleted the localthumbcache.package, nothing is helping, it still crashes and loads extremely slow before crashing.

12 Replies

  • BearGamerGirl's avatar
    BearGamerGirl
    5 years ago
    @Bluebellflora sorry for the late response. This is what was in the last crash report:

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>d16ba90888a0f6a15f83289d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-10-11 15:46:40</createtime><buildsignature>Local.Unknown.Unknown.1.67.45.1220-1.200.000.468.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf16d40</categoryid><stack> 0xf16d40 0x35fd 0x04 0x7f808 0x7eac6 0x8b699 0x7edf8 0xa0d9 0x20da6 0x22879 0x10f249e 0x19630ee 0x1963660 0x19bca6b 0x19bc14b 0x2f7e62 0x4e6429 0x4e87b9 0x19b7509 0x1a047ed 0xfac6a5 0xe09a28 0x3055 0x1d92</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 66.43<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x4bebcb10<br />Origin Version: 10,5,84,43866<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.5 (Build 19F101) GPU: Intel UHD Graphics 617 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x105c5d000,'The Sims 4' 0x7fff68f2c000,'libsystem_platform.dylib' 0x0,'' 0x7fff68d86000,'libsystem_c.dylib' 0x7fff68d86000,'libsystem_c.dylib' 0x7fff343c6000,'Metal' 0x7fff343c6000,'Metal' 0x7fff343c6000,'Metal' 0x7fff27855000,'AppleIntelKBLGraphicsMTLDriver' 0x7fff27855000,'AppleIntelKBLGraphicsMTLDriver' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4'(/baseaddr)</contextdata></report>

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