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Bluebellflora's avatar
Bluebellflora
Hero+
9 months ago

Game crashing or not loading especially after updating? Post here.

If your game is crashing or not launching after recently updating it please try the two most basic and fundamental steps to resolve it before posting: Repair the game in EA App Test a new clean...
crashing
lorennaaaaaaa's avatar
lorennaaaaaaa
Seasoned Newcomer
28 days ago

my game is crashing on the building lot when i go to manage worlds, and it also happenens on the loading page. i already tried the testing on a clean game and it crashed again.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    27 days ago

    lorennaaaaaaa​ 

    How did you test a clean game?

    Please provide full Mac specs - Apple > About This Mac.

  • lorennaaaaaaa's avatar
    lorennaaaaaaa
    Seasoned Newcomer
    27 days ago

    Yeah I tested a clean game and it didn't work, I tried lowering the graphics and it seems to be working well now

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      26 days ago

      lorennaaaaaaa​ 

      I asked specifically how you tested a clean game. If lowering graphics worked that indicates your Mac was struggling to run the game before.

      • lorennaaaaaaa's avatar
        lorennaaaaaaa
        Seasoned Newcomer
        21 days ago

        i tested it out exactly how it says in the thread, i checked there first before asking. lowering the graphics work, so i just disabled online content. i have a mac air m4 chip 16ram, and my game was working fine before the update. 

        anyways, is working fine now 

  • mt6uy6jdi366's avatar
    mt6uy6jdi366
    Rising Newcomer
    23 days ago

    macOS 26.2, Apple M3
    Sims 4 1.121.342
    Mods removed (Modded: False)

    I can play Live Mode for a while, but game crashes after extended play or when switching households.Lowering graphics increases playtime but does not prevent crash. This has been occuring since the update last week

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      22 days ago

      mt6uy6jdi366​ 

      Which model Mac? iMac? Mac mini? MacBook Pro? MacBook Air? Please be more specific. If a laptop which exact one?

      Removing Mods isn't enough as residual Mod data can remain in saves, Tray files and cache files. Some Mods are also installed into the game files and a clean Sims 4 folder does not address this.  Try a clean folder and see if you still have issues. Instructions in the opening post of this thread I've moved your posts to.

      • mt6uy6jdi366's avatar
        mt6uy6jdi366
        Rising Newcomer
        13 days ago

        macOS 26.2

        Apple Silicon M3 (MacBook Air M3, 16GB RAM)

        Game version: 1.121.372.1220

        Modded: False

        I performed a full clean user folder test:

        • Renamed “The Sims 4” folder
        • Let the game generate a new folder
        • Started a brand new save
        • Played and switched households successfully

        No crashes in a brand new save.

        I then copied back ONLY the “saves” folder (no Tray, no Mods, no options.ini, no cache files).

        The large long-running save (approx. 98MB, ~961 hours) loads and plays briefly but consistently crashes during Live Mode after some simulation time or when switching households.

        Crash signature remains consistent across patch versions 1.121.342 → .361 → .372.

        No load errors or save errors reported in context data.

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