Game Crashing Randomly Without Warning
Basically exactly as the title says. My game has been randomly crashing without warning. It will just disappear off my screen immediately. Sometimes a crash report will pop up after and sometimes it ...
Forum Discussion
Copy and paste the lastCrash reports into a code snippet in the reply window:
Can you please test a completely clean TS4 folder and see if it still happens, instructions - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548
Can you test a clean folder with existing saves? I'm a forever save player. I have spent 3000 hours systematically rebuilding homes, community lots, and townies in my game at this point so I'm very afraid to screw that up.
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>19b1a50db304c8fe68b5e7a6</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-09-02 06:53:54</createtime><buildsignature>Local.Unknown.Unknown.1.117.227.1230-1.200.000.673.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1191648</categoryid><stack> 0x1191648 0x688c 0x78a3c 0x77c70 0x1a5cb0 0x17ad70 0x1a69bc 0x199cc 0x1426210 0x140cdfc 0x140d66c 0x141859c 0x1b1c774 0x1b0ccac 0x1b30798 0x1b30130 0x1b4dad0 0x1b47f34 0x1b48aac 0x13cd9d8 0x13cd46c 0x13cd39c 0x1061318 0x127097c</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 39993.19<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,539,0,6052<br />Modded: True<br />SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x104b50000,'The Sims 4' 0x180eb1000,'libsystem_pthread.dylib' 0x180d48000,'libsystem_c.dylib' 0x180d48000,'libsystem_c.dylib' 0x18c2b6000,'Metal' 0x18c2b6000,'Metal' 0x18c2b6000,'Metal' 0x18c2b6000,'Metal' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4' 0x104b50000,'The Sims 4'(/baseaddr)</contextdata></report><?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>5b398c67b92fd3ef68b791f5</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-09-03 03:55:31</createtime><buildsignature>Local.Unknown.Unknown.1.117.227.1230-1.200.000.673.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1191648</categoryid><stack> 0x1191648 0x688c 0x78a3c 0x77c70 0x1a5cb0 0x17ad70 0x1a69bc 0x199cc 0x1426210 0x140cdfc 0x140d66c 0x141859c 0x1b1c774 0x1b0ccac 0x1b30798 0x1b30130 0x1b4dad0 0x1b4775c 0x1b48aac 0x13cd9d8 0x13cd46c 0x13cd39c 0x1061318 0x127097c</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 10813.23<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,539,0,6052<br />Modded: True<br />SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x10016c000,'The Sims 4' 0x180eb1000,'libsystem_pthread.dylib' 0x180d48000,'libsystem_c.dylib' 0x180d48000,'libsystem_c.dylib' 0x18c2b6000,'Metal' 0x18c2b6000,'Metal' 0x18c2b6000,'Metal' 0x18c2b6000,'Metal' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4' 0x10016c000,'The Sims 4'(/baseaddr)</contextdata></report><?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>6c61a28f9e66568168b9167d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-09-04 05:40:41</createtime><buildsignature>Local.Unknown.Unknown.1.117.227.1230-1.200.000.673.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x573f70</categoryid><stack> 0x573f70 0x513520 0x578640 0x4f3f98 0x448bb4 0x522790 0x545220 0x5f1c20 0x1ec5904 0x1f2a504 0x107c8c0 0x127097c 0x1081900 0x569c 0x4788 0x4764 0x93fcc 0x95c50 0x95910 0x9544c 0x00 0x00 0x00 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 4059.86<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xd9016c91<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,539,0,6052<br />Modded: True<br />SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br />DetailPanel instance constructor
olympus.core.widget::WidgetBase/Show
olympus.io::CommunicationObject/DispatchToWidget
olympus.io::CommunicationManager/DispatchStoredOnDemandMessages
olymp(baseaddr) 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x1001d0000,'The Sims 4' 0x182517000,'Foundation' 0x180f26000,'CoreFoundation' 0x180f26000,'CoreFoundation'(/baseaddr)</contextdata></report>
I understand but your game is already not working and potentially corrupted so you're not going to make it worse. A clean game does not remove your saves, read the instructions I linked and you'll understand. Renaming or moving the Sims 4 folder helps us figure out whether the issue is your game installation or in your user data folder (the Sims 4 folder).
There was a patch yesterday, could you please patch your game then provide any further LastCrash or LastException files that appear?
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>1b5a4d8fddf0d83568bb06fa</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-09-05 19:25:11</createtime><buildsignature>Local.Unknown.Unknown.1.117.244.1220-1.300.000.220.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x114037c</categoryid><stack> 0x114037c 0x11b2ae8 0x1186a34 0x11858f8 0x1185614 0x1bbf58 0x103d0dc 0x1015254 0x154cdd0 0x1030cc4 0x101d570 0x10818dc 0x1081798 0x55c0 0x46ac 0x4688 0x93fcc 0x95c50 0x95910 0x9544c 0x7b858 0x7aa98 0xc327c 0xc64e8</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 12828.65<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x1dd47907<br />LoadingScreenActiveFlag: 1<br />Origin Version: 13,539,0,6052<br />Modded: True<br />SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x1000f4000,'The Sims 4' 0x182517000,'Foundation' 0x180f26000,'CoreFoundation' 0x180f26000,'CoreFoundation' 0x180f26000,'CoreFoundation' 0x180f26000,'CoreFoundation' 0x180f26000,'CoreFoundation' 0x18c980000,'HIToolbox' 0x18c980000,'HIToolbox'(/baseaddr)</contextdata></report>First crash since the update yesterday. Was hoping the update would fix the issue but I guess that isn't surprising since the update sounds like it was just for the pack selection feature.
