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Tea-to-Infinity's avatar
Tea-to-Infinity
3 years ago

Game freezes or crashes after less than a minute of playing

Hello, My game keeps freezing or crashing, please help!  My laptop: MacBook Pro, 13 inch, M1, 2020 Running: Big Sur 11.4 I've already deleted all the origin files and reinstalled it.  I've also ...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
3 years ago
@Tea-to-Infinity

Move the Sims 4 folder from your Documents folder to the desktop or rename it then load the game and a new one will be created. Quit the game when you get to the main menu, no need to save as the folder will have been recreated. Now copy the problematic save into the newly created Sims 4 > saves folder and load up the game.
Tea-to-Infinity's avatar
Tea-to-Infinity
3 years ago
@Bluebellflora

Thank you for the quick reply! I followed your instructions and at first glance it seemed to work, the game started and the lessons lady started talking to me and everything, so it was obviously a "refreshed" game. But then it crashed in exactly the same way again...

I played some more with my old save before i tried this, and it works fine... It could be that it's in the "before" stage of the bug showing up. My current save also worked fine for hours before it suddenly became unplayable. But I'm very confused.

I'm going to stop trying to fix this for today, but any help or advice is very very welcome!!!
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @Tea-to-Infinity

    When exactly does it crash/freeze? Is it at exactly the same point every time? Live/BB/CAS mode?
    • Tea-to-Infinity's avatar
      Tea-to-Infinity
      3 years ago
      @Bluebellflora

      It's in live mode, not always at the same time but pretty consistently within the first minute. I've tried the load different households and it crashes pretty immediately every time. At some point I loaded the same household a few times in a row, gave my sim the same action every time (invite someone in at the door) and it crashed every time my sim walked through one of the interior doors. This made me think it might be a graphics issue and something moving (the door opening) is causing it to crash. In another household it crashed while i was hovering my cursor over something in the bottom menu and while loading the extra information pop up-thing, it crashed.

      It hasn't crashed during BB or CAS mode or in the manage world menu or any menu for that matter, but I haven't spent a lot of time investigating this either. Or spent a lot of time in these modes at all since it started crashing.

      (I'm using "crash" only but sometimes it still manifest as freezing)

      Another weird thing that I noticed is that after a crash, the Origin window shoots off screen and I have to quit and restart the program to get the window back. I'm not sure if it's connected, but it doesn't happen after a freeze + force quit of the game. Only after a crash.

      If you need more information, please don't hesitate to ask. I'm very eager to fix this. Thank you.
      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        3 years ago
        @Tea-to-Infinity

        Thanks! Could you share the save with me so I can test it? Upload it to a file sharing site such as Google Drive/Mediafire etc and PM me the link.

        Are you using Mods? If so please list which ones in the PM.

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