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shrimpworm's avatar
shrimpworm
6 years ago
Solved

game frozen

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? i cant access that
What expansions, game packs, and stuff packs do you have installed? city living, get famous, free holiday stuff, cool kitchen stuff
Steps: How can we find the bug ourselves? really dont know
What happens when the bug occurs? i tried to make my sim take a photo and the game paused the time. however, the photo camera never popped up and my game is stuck in pause. also cant click on anything.
What do you expect to see? the camera icon pop up so i can take a photo or cancel
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

so i tried to make my sim take a photo but it never happened and my game is stuck on pause. when i hover my mouse over icons, they still light up, but if i click them nothing happens. also can only use edge scrolling to move. didnt save my game for a long while so worst case scenario i force it to quit. 

mac
  • crinrict's avatar
    crinrict
    6 years ago
    @shrimpworm Moved your post to the mac forum for troubleshooting.

    You will need to force quit the game, there's no around that

    Please also remove your mods and see if the same issue happens again without mods.

2 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @shrimpworm

    After each update, most scripts mods and a large part CC will be spoiled and will spoil the game. Checking what broke down this time after the patch, and replacing these broken ones by a new updated version or deleting these is the price the player pays for using CC and mods
    Move the mods folder to the desktop.
    Delete localthumbcache.package file in the game - important!
    Fix the game in Origin.
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.
    Check if there are new updated versions of the mods and CC you are using.
    Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method. ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)


    I don't work for EA
  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @shrimpworm Moved your post to the mac forum for troubleshooting.

    You will need to force quit the game, there's no around that

    Please also remove your mods and see if the same issue happens again without mods.

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