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Bluebellflora's avatar
Bluebellflora
Hero+
7 years ago

Game has glitchy lines across the whole screen

Some users are reporting glitched lines across their entire game screen when playing since updating to the 1.58/November/Discover University patch. The screen looks like this:

(thanks to lilyinsimland for posting the image)

If you are experiencing this it would be really helpful to please post the specs of your Mac. Click on the Apple in the top menu bar then About This Mac and post the following information in this thread:

All of that information is really important, not just some of it. Don't post your serial number!

One possible workaround is to change the game from fullscreen to windowed mode. Click on the 3 dots in the top right corner of your game then Game Options > Graphics and change the Display Type from Fullscreen to Windowed. If you want your game to fill the screen, double click on the grey title bar (where it says The Sims 4 at the top of the game window).

mac

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  • TheSaturninePoe's avatar
    TheSaturninePoe
    6 years ago

    Product: The Sims 4
    Platform:Mac
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.63.134.1220
    What expansions, game packs, and stuff packs do you have installed? All except Fitness Bowling My first pet and Eco
    Steps: How can we find the bug ourselves? I’m not sure
    What happens when the bug occurs? Just white pixels or dots that cover whatever texture it’s over
    What do you expect to see? White dots some colored in some not, like an entire pattern, covering the ground of a lot
    Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
    Did this issue appear after a specific patch or change you made to your system? No

    ‌

    Tried to upload a picture but it wouldn’t let me lol

  • TheSaturninePoe's avatar
    TheSaturninePoe
    6 years ago

    Hi! Sorry, I haven't technically been able to resolve this. But I'm on a laptop and I changed it from full screen to windowed and that seemed to solve the issue for some reason. Maybe my laptop can't handle the graphics or something? I'm unsure. I tried removing the mods and I still saw the visual glitch. Nothing else is affected however, even when the glitch was happening the game was still functional. 

  • CharloChar's avatar
    CharloChar
    5 years ago

    Product: The Sims 4
    Platform: Mac
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? I don't know, the newest version
    What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, Discover University, Eco Lifestyle, Get Famous, Get to Work, Island Living, Seasons, Dine Out, Parenthood, Laundry Day, Nifty Knitting, Tiny Living, Vintage Glamour
    Steps: How can we find the bug ourselves? In the whole game
    What happens when the bug occurs? Glitchy lines distorting the screen. Horizontal lines covering the whole screen
    What do you expect to see? No lines on the screen
    Have you installed any customization with the game, e.g. Custom Content or Mods? Yes but I removed them during trouble shooting.
    Did this issue appear after a specific patch or change you made to your system? Yes - the latest update/patch

    I just updated my sims 4 and this started happening when I opened my game. I have not played in months and I am desperate.

    I have had a lot of problems with the sims before like the game crashing and not opening, but never this. This lines move and change. They appear on every screen - loading, menu, CAS and gameplay. When I say I have tried everything I can think of, I mean it... I have updated and removed mods, repaired my game, restarted my mac, restarted my sims but I don't know what else I can do.

    Please help meeeeeeeeee!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @CharloChar

    That used to be an issue but was fixed at some point. I've merged your thread into this one. See the opening post on page 1 and apply the workaround to toggle fullscreen/windowed mode. If you could also post your full specs. that would be really helpful 🙂
  • CharloChar's avatar
    CharloChar
    5 years ago

    Thank you sol much for adding me to this thread. It really helped! I put my game to windowed and it fixed. I also change the edge smoothing to low and now have it on fullscreen. It seems to be working so far! I attached my macs full specs anyway.

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