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hz5d9uhiuawn's avatar
hz5d9uhiuawn
3 years ago

game won’t open after deleting corrupted files

i deleted the corrupted files off my mac, remade the sims 4 and electronic arts folder, reinstalled origin and the sims, repaired the game, restarted my mac, removed all my mods and it still wont ope...
mac
hz5d9uhiuawn's avatar
hz5d9uhiuawn
3 years ago

i deleted the corrupted files off my mac, remade the sims 4 and electronic arts folder, reinstalled origin and the sims, repaired the game, restarted my mac, removed all my mods and it still wont open because of the corrupted file. what do i do

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago

    @hz5d9uhiuawn 

    Instead of deleting a few random corrupted files, manually remaking the Sims 4 folder and adding your Mods back in, please try a completely clean uninstall and reinstall of Origin and the game:

    1. Uninstall the game via the uninstall option in Origin
    2. Manually uninstall Origin, full instructions here (don't leave out any files or the app itself) https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
    3. Rename or move the Electronic Arts folder currently in your Documents folder
    4. Empty the trash
    5. Restart your Mac
    6. Download Origin from here - https://www.ea.com/origin-for-mac
    7. Install Origin, making sure to uncheck the automatic updates option at login
    8. Download just the Sims 4 base game
    9. Open the game and play for a bit, checking it's working properly and not corrupted
    10. If the base game is fine, install each pack you have and load the game after each install to once again check it is not corrupted.
    11. DO NOT add any of your saves, tray files, CC, or any other content from your previous Sims 4 folder into the newly created Electronic Arts > The Sims 4 folder

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