Game Won't Load Saves

Question

Game won't load saves. When I try to resume or load a previous save the game is stuck on the loading screen. I can create a new sim and lot and play in live mode but if I save and exit I'm unable to resume the game. Its virtually unplayable at this point. This is what I've tried based on Google search results for this issue. I have repaired the game, removed any mods, removed the save file to my desktop and tried with a new save, tried loading from a backup save file. I've tried placing save files one by one into the new save file created by the game. The EA folder is in documents and is not being sent to my iCloud. New save files will not load either.

System Spcs: IMac, Apple M1 chip, memory 16 g, Sequoia 15.0 OS. No mods. Below is the last exception file created when I had to force quit the game.

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>cc67274d9cfb4155670e8e1a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-10-15 10:46:35</createtime><buildsignature>Local.Unknown.Unknown.1.109.207.1220-1.300.000.191.Release</buildsignature><categoryid>zone_modifier_actions.py:352</categoryid><desyncid>cc67274d9cfb4155670e8e1a</desyncid><systemconfig/><screenshot/><desyncdata>Exception in <function c_api_zone_loaded at 0x31d4265f0>, args: (89812031132581068, <built-in method zone_load_completed of NoneType object at 0x147ea6b18&gt😉, kwargs: {}
AttributeError("'NoneType' object has no attribute 'active_sim_id'") (AttributeError: 'NoneType' object has no attribute 'active_sim_id')
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap
 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper
 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 183, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 297, in c_api_zone_loaded
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1819, in load_zone
 File "T:\InGame\Gameplay\Scripts\Server\world\lot.py", line 505, in load
 File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity_tracker.py", line 261, in load
 File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity.py", line 2247, in load_statistic_data
 File "T:\InGame\Gameplay\Scripts\Server\statistics\continuous_statistic.py", line 1306, in load_statistic_data
 File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity_tracker.py", line 71, in set_value
 File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic_tracker.py", line 507, in set_value
 File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity.py", line 2019, in set_value
 File "T:\InGame\Gameplay\Scripts\Server\statistics\continuous_statistic.py", line 324, in set_value
 File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic.py", line 308, in set_value
 File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic.py", line 323, in _notify_change
 File "T:\InGame\Gameplay\Scripts\Server\statistics\continuous_statistic.py", line 773, in _update_callback_listeners
 File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic_listener.py", line 76, in trigger_callback
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_utilities\utilities_manager.py", line 664, in <lambda>
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_utilities\utilities_manager.py", line 583, in _on_utility_supply_surplus
 File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier.py", line 318, in on_utility_supply_surplus
 File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier_actions.py", line 734, in apply_all_actions
 File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier_actions.py", line 126, in perform
 File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier_actions.py", line 352, in _perform_action
AttributeError: 'NoneType' object has no attribute 'active_sim_id'rtim=0
Client Session Time: 18.05 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 13,314,0,5827 
Modded: False 
SystemInfo: Mac OS X Version 15.0 (Build 24A335) GPU: Apple M1 macOS Metal driver 0.0.0.0 
Architecture: arm64 
</desyncdata></report>
<report><version>2</version><sessionid>cc67274d9cfb4155670e8e1a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-10-15 10:46:37</createtime><buildsignature>Local.Unknown.Unknown.1.109.207.1220-1.300.000.191.Release</buildsignature><categoryid>outfit_tracker.py:141</categoryid><desyncid>cc67274d9cfb4155670e8e1a</desyncid><systemconfig/><screenshot/><desyncdata>Exception while creating sims, sim_id=89812031042355215; failed (AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions')
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap
 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper
 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up
 File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update
 File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 776, in on_enter
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 666, in batch_spawn_during_zone_spin_up
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 835, in _spawn_next_sim
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 871, in _spawn_requested_sim
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner.py", line 530, in spawn_sim
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info.py", line 2198, in create_sim_instance
 File "T:\InGame\Gameplay\Scripts\Server\sims\outfits\outfit_tracker.py", line 141, in handle_regional_outfits
AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions'rtim=0
Client Session Time: 18.05 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 13,314,0,5827 
Modded: False 
SystemInfo: Mac OS X Version 15.0 (Build 24A335) GPU: Apple M1 macOS Metal driver 0.0.0.0 
Architecture: arm64 
</desyncdata></report>
<report><version>2</version><sessionid>cc67274d9cfb4155670e8e1a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-10-15 10:46:37</createtime><buildsignature>Local.Unknown.Unknown.1.109.207.1220-1.300.000.191.Release</buildsignature><categoryid>outfit_tracker.py:141</categoryid><desyncid>cc67274d9cfb4155670e8e1a</desyncid><systemconfig/><screenshot/><desyncdata>Exception while creating sims, sim_id=89812031136659144; failed (AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions')
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap
 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper
 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up
 File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update
 File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 776, in on_enter
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 666, in batch_spawn_during_zone_spin_up
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 835, in _spawn_next_sim
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 871, in _spawn_requested_sim
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner.py", line 530, in spawn_sim
 File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info.py", line 2198, in create_sim_instance
 File "T:\InGame\Gameplay\Scripts\Server\sims\outfits\outfit_tracker.py", line 141, in handle_regional_outfits
AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions'rtim=0
Client Session Time: 18.05 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 13,314,0,5827 
Modded: False 
SystemInfo: Mac OS X Version 15.0 (Build 24A335) GPU: Apple M1 macOS Metal driver 0.0.0.0 
Architecture: arm64 
</desyncdata></report>
</root>

shayes39 · Answer

@shayes39 Id also add that I've removed all the cache files, and the scratch files that are created and noticed that when the game saves it is saving multiple versions at a time.

bluebellflora · Answer

@shayes39&nbsp;

How many multiple versions? Could you post a screenshot showing them in Finder please.

Cherry picking a few files to remove from the Sims 4 folder is a waste of time when troubleshooting. Follow these steps to launch a completely new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

Then move one of your saves into the newly created saves folder. Relaunch the game, can you load the save from the main menu?

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Game Won't Load Saves

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