Forum Discussion

1 year ago

Solved

Happy at Home - Items Gone After ReInstall

Hi! I had to uninstall/reinstall my Sims 4 content to fix it and once I did that, all of the items I unlocked during the "Happy At Home" log in event are gone. Can I get them back? Report ID: 3a3b59...

mac

Bluebellflora
1 year ago
@bekki_elaine

Yep, you absolutely can copy over the file 🙂

Bluebellflora

Hero+

1 year ago

@bekki_elaine

The items you have claimed during the event are stored in the Sims 4 folder in Documents > Electronic Arts, specifically the UserSettings.ini file. Have you at some point trashed that file or moved the Sims 4 folder and the game has recreated a new one?

bekki_elaine
1 year ago
Yes - a new folder was created 😢
- Bluebellflora
  Hero+
  1 year ago
  @bekki_elaine
  
  Ok. Where's the original? Did you move it somewhere?
  - bekki_elaine
    1 year ago
    I likely deleted it when I was trying to fix my game before uninstalling - and of course I emptied the recycle bin, just checked. Sounds like I'm out of luck!