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ehribal's avatar
ehribal
Not applicable
4 years ago
Solved

I am missing 8 expansion packs

I just recently got a new computer and downloaded origin for The Sims 4 game and all the expansion packs I bought. When I opened the game, I noticed 8 different packs were missing, yet it said on origin that they were downloaded. I have tried everything and I am not sure what to do now. 

  • @ehribal  Are you missing all the newest packs, as in, the ones released after October 2019?  What you've described is the result whem someone is running the Legacy Edition of Sims 4: the newer packs install but don't load in-game.

    If you're not sure whether you're running the Legacy Edition or not, load the game to the Main Menu and look for the version number, which will be either along the bottom of the screen or in the lower right corner.  Please list the entire number, i.e. 1.xx.xxx.xxxx.

5 Replies

  • @ehribal  Are you missing all the newest packs, as in, the ones released after October 2019?  What you've described is the result whem someone is running the Legacy Edition of Sims 4: the newer packs install but don't load in-game.

    If you're not sure whether you're running the Legacy Edition or not, load the game to the Main Menu and look for the version number, which will be either along the bottom of the screen or in the lower right corner.  Please list the entire number, i.e. 1.xx.xxx.xxxx.

  • ehribal's avatar
    ehribal
    Not applicable
    4 years ago

    Yes! It took me going through multiple help desk people to finally realize that I had an older model computer and it was not compatible with the metal bit. It makes a lot more sense now! 

  • lmaccca's avatar
    lmaccca
    Not applicable
    4 years ago

    hi! how do you remove or uninstall legacy addition?

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    @lmaccca are you on mac as well ? Moving this on to the mac forum as this was a mac issue for the OP.

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