Forum Discussion

Bluebellflora's avatar
5 years ago

Initialisation Error [135dec40:3fbbecd0:00000064:000000]

Some users are experiencing this error message since running the January 2020 patch:

(thanks to @PaleRose_YT for the image)

If you are encountering this issue, please reply with the full spec. of your Mac. Instructions on how to find the information and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 Please make sure to state whether you are running the Legacy Edition or the normal version of the game

Please note the exact error code for this issue is 135dec40:3fbbecd0:00000064:000000. If your error code is different please start a new thread.

Try repairing your game. Right click on the game in your Origin Games Library and select Repair Game.

One possible workaround is to change the language of your game to English. Please confirm whether this fixes the issue for you or not.

Please also hit the all important Me Too button below if you are experiencing this issue. 

30 Replies

  • misswraae's avatar
    misswraae
    5 years ago

    Yes i downloaded the Legacy edition last month and after that it was running smoothly, but now it just won´t start

  • TheMarkastar's avatar
    TheMarkastar
    5 years ago

    I solved mine like this 

    1.) changed the language to Spanish in Origin

    2.) selected repair (left click game in Origin)

    it automatically began to repair and signs popped up that made it seem like it wasn’t gonna work out but I kept clicking repair until it did (this only took a couple minutes.)

    3.) started the sims. 
     

    TIP!: I saved my “Mods” in a back up folder on my desktop and the stuff under “Save Files” in a  folder too. I deleted “the Sims” from the folder “Electronic Arts” Under Documents inside my Finder app on my old MacBook ya hear? (I did this before I selected repair).. I hope you know a 2nd language? The Electronic Arts folder will create a new Sims folder and you just drag and drop your mods back into your mod folder and your save files back to its folder. If there is no save files start a new game in the sims. Save it and exit the game. I believed this will create that “saves” file. If you have any questions I’ll be simming!

  • Product: The Sims 4
    Platform:Mac
    Which language are you playing the game in? English
    How often does the bug occur? Occasionally (10% - 49%)
    What is your current game version number? i dont know where to see it
    What expansions, game packs, and stuff packs do you have installed? expansions- all except university because i had to download the sims legacy edition game packs im not shore and i only have one stuff pack, its the one with the maids
    Steps: How can we find the bug ourselves? the numbers of the error are these- [135dec40:3fbbecd0:00000064:00000000]
    What happens when the bug occurs? the game doesnt open
    What do you expect to see? the game opening
    Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
    Did this issue appear after a specific patch or change you made to your system? Yes
    Please describe the patch or change you made. yes i just did the download of the patch and i was opening the game and it said error [135dec40:3fbbecd0:00000064:00000000] and the game doesnt open

    so i had to download the sims legacy edition and when i did it the game had an error like this one and it wouldnt open the game, but it was magicly fixed, but now it says-

    Não é possível iniciar:

    Erro de inicialização.

    [135dec40:3fbbecd0:00000064:00000000]

    help please bcs my cousin is having the exact same problem...

  • I'm having the exact same issue- my game's repairing right now so I'll let you know if it works.

  • ItzSwaggyPotato's avatar
    ItzSwaggyPotato
    5 years ago

    on origin, go to your games, click the sims 4 and instead of clicking play, press the mechanic button next to the star and click repair

  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    5 years ago

    Hello.

    There was an Origin patch released today that may have helped with this issue.  If anyone is still seeing this problem after updating to Origin version 10.5.60.37244, please let us know.

    Note: If you had the issue prior to updating Origin, you may need to do a game repair to fix the problem.

Featured Places