Hi,
I am having an issue where my game randomly closes. This is the log report that comes up. I think its a memory issue but could do with some help on this - Thanks!
MacBook Air (M1, 8GB)
macOS 15.6 (Sequoia)
EA App version of The Sims 4
Game crashes during gameplay with:
EXC_BAD_ACCESS (SIGSEGV)
KERN_INVALID_ADDRESS at 0x31
Crashed Thread: main thread
full report : https://pastebin.com/ADLdpL51
That's just a macOS crash file. Test a clean game -
[INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548
I tested a clean game, turned off mods and scripts and I got the same error. Only happened with the last update. I updated the game today. It was functioning just before I updated the game.
It gets to the main SIMS window, but as soon as you try to start a new game, it spits out memory using issues.
Process: The Sims 4 [7612]
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 (1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2026-01-16 21:07:56.4239 -0800
OS Version: macOS 15.7.3 (24G419)
Report Version: 12
Anonymous UUID: 264AB7CA-E6B1-0C08-A39A-4293D4DC60C6
Time Awake Since Boot: 29000 seconds
System Integrity Protection: enabled
Crashed Thread: 24
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000165eee838
Exception Codes: 0x0000000000000001, 0x0000000165eee838
It's rotten programmers. I think the path to store to info for the game is rotten. The lib files are the ones that are being affected the most. and some of my saved games are missing. So a call to saved files and likely the path to the library files are wrong in the patched update.
Turning off Mods is not testing a clean game. Please follow the instructions in the link I provided in my previous reply.
