Forum Discussion
5 Replies
That's just a macOS crash file. Test a clean game -
[INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548
- YoonmiKim1 month agoRising Novice
I tested a clean game, turned off mods and scripts and I got the same error. Only happened with the last update. I updated the game today. It was functioning just before I updated the game.
It gets to the main SIMS window, but as soon as you try to start a new game, it spits out memory using issues.
Process: The Sims 4 [7612]
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 (1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2026-01-16 21:07:56.4239 -0800
OS Version: macOS 15.7.3 (24G419)
Report Version: 12
Anonymous UUID: 264AB7CA-E6B1-0C08-A39A-4293D4DC60C6Time Awake Since Boot: 29000 seconds
System Integrity Protection: enabled
Crashed Thread: 24
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000165eee838
Exception Codes: 0x0000000000000001, 0x0000000165eee838
It's rotten programmers. I think the path to store to info for the game is rotten. The lib files are the ones that are being affected the most. and some of my saved games are missing. So a call to saved files and likely the path to the library files are wrong in the patched update.
Turning off Mods is not testing a clean game. Please follow the instructions in the link I provided in my previous reply.
- YoonmiKim13 days agoRising Novice
Made the problem worse, not better. Instead of crashing on the trying to create a save, now it crashes on the CAS.
I still think it's a rotten file path. That's what
/Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4tells me. The file path is wrong. It's trying to get permission to save somewhere that does not exist. I understand the file path, and the file path is wrong.
/Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
vs./Users/USER/*/Applications/The Sims 4.app/Contents/MacOS/The Sims 4
the second one is correct, the first one is incorrect:
Therefore it cannot save or access the original files.It's a simple fix and is exactly as I told you because I do know something about programming. Incorrect file paths is a 101 bug mistake.
I know how to use terminal.
Here, I can prove it:So, a simple thing: It is saying through the path, to go to USER:
User on my computer is kimyunmi.
/Users/USER/*/ So that would be this part of the path.
The SIMS4 app is NOT in that directory. It's in the applications folder where you asked the program to put it.
So, the message is saying, it can't find the folder.
Do you need the terminal message?Oh look, the files that the error message are aiming for according to terminal are right in the file path that I said they are. Oh, maybe I was right in the first place and you didn't understand the error message, in which case, please fix it for the next update because I was 100% correct. Hey, I could probably move the files to the main directory and get them to work, but I'd rather you get the file path correct so I don't have to move the files.
If you don't understand the error message, which it's clear you didn't, you should have directed it to a programmer. I know enough programming to know this is one of the basic errors one can make with programming. It's a relatively easy fix to program in.
Your game is crashing in CAS now because you started with a clean folder and therefore default game options with vsync disabled. You need to re-enable vsync. It is a known issue. You don't need to be a programmer to understand that but reading the compiled list of Mac specific issues helps with some of the more common problems.
[READ FIRST] Compiled list of Mac specific issues | EA Forums - 10987989
Good luck with your game.