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NadineAAA's avatar
NadineAAA
5 years ago

Install stuck on finalising and won’t let me do anything

Hi, i was having a lot of issues with custom content earlier and moved the Sims 4 application from my documents into the Applications folder in Finder. Then when i tried to open the game it just kept saying “Unable to start due to missing game data” So from there i just decided to delete all Sims 4 files and uninstall it from Origin. 

When i reinstalled it got stuck on finalizing, and won’t let me cancel or pause the download, if i try opening the game from the application and not origin it comes up with a pop up from Origin saying “Origin is busy with an operation that can’t be interrupted. Please wait until this operation is complete”. I can’t force quit Origin or restart my laptop as similar messages appear. When i reset Origin with the tool it just says that’s been completed but nothing changes. Please help, it seems like i’ve broken my laptop or something 

mac

1 Reply

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @NadineAAA 

    Why was the Sims 4 application in your Documents folder, is that the default install location for Origin on your Mac?

    You've moved the base game but not the Sims 4 Packs folder which contains all your DLC. This is why you received the initial  error. The subsequent errors sound like possible game and Origin corruption.

    I would do the following, in this specific order:

    1. move your Sims 4 folder from Documents > Electronic Arts to the desktop
    2. make sure Origin is fully closed, do not just click on the red X in the top corner but actually quit it properly
    3. run the Origin reset tool, DO NOT open Origin again until completed all steps.
    4. trash the base game and Sims 4 Packs folder
    5. trash the Origin app
    6. re-download a fresh copy of Origin from here https://www.origin.com/gbr/en-us/store/download
    7. install Origin
    8. Install the base game and all packs
    9. launch the game
    10. if it launches successfully, replace the newly created Sims 4 folder in Documents > Electronic Arts with the one you moved to the desktop

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