Into the Future Crash[Mac]

@bmelendez11

Which Mac do you have? Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?

- Are you patched up to date? You should be on patch level 1.67
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?
- What Expansion and Stuff Packs do you have installed?

@Bluebellflora

System Info:

Operating System: OS X El Capitan (10.11)

Model: Macbook Pro 13-inch (mid 2012)

Processor: 2.5 GHz Intel Core i5

Memory: 4GB 1600 MHz DDR3

Graphics: Intel HD Graphics 4000 1536 MB

No I am not running anti-virus, Spotify or Time Machine. I have dropbox on my computer, but I don't think I have it open or running.

Yes ma'am, I am up to date. That was definitely the first thing I checked (that was about the extent of my troubleshooting knowledge 😉)

I do have some custom content, not much. I will try un-installing them.

Expansion/Stuff Packs:

World Adventures

High-End Loft Stuff

Ambitions

Late Night

Generations

Town Life

Pets

Seasons

University

Island Paradise

Into the Future

Also, I have included a picture of what pops up when it crashes, not sure if this will be of any help.

@Bluebellflora

Also, my current Sims house is custom content... what will happen if I uninstall??

@bmelendez11

Can you try purging RAM right before you use the Travel Portal?

@bmelendez11

The game will not load the CC, the house should be fine. Copy your saves folder just in case.

@Bluebellflora

I loaded the game (without uninstalling CC) and tried the "sudo purge." My memory actually increased.... 

I will try uninstalling CC next

@Bluebellflora

how do I save my saves file? Which file is it??

@bmelendez11

Yes, the available memory increases 🙂

Your saves folder is in Documents > Electronic Arts > The Sims 3. Just copy the whole folder.

@Bluebellflora Hey sorry for the LONG awaited reply. I tried running the game without CC and it still crashed while loading the Future. Any other suggestions?

@bmelendez11

Moving out the whole Sims 3 folder from Documents > Electronic Arts and starting with a new, clean game. If it works you can then add your CC back in bit by bit testing that it all works ok and isn't causing the issue. You can then move your saves back too. BTW, how big are your save files? The game will be struggling with your 4Gb RAM, it has a 2Gb limit which it will reach just by opening the Launcher. If you have other stuff open on your Mac, even stuff running in the background like Spotify/Dropbox, these will use system resources. ITF, like Seasons and Pets, is very greedy and demands a lot from your Mac.