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avarennard's avatar
avarennard
6 years ago

Kernel Panics and Crashing w/ Sims4 and Origin

I started playing sims a month or two ago and had no problems until about two weeks ago. My MacBook Pro started having Kernel Panics only when playing the game and now frequently just crashes saying "Sims 4 quit unexpectedly". This happens, most of the time, within 5-10 minutes of playing, but sometimes I can play longer, but I never end up exiting the game myself because it crashes. I have done everything possible to try and combat this but nothing has worked. 

We have

- Put my Mac in safe mode

- Reset NVRAM

- Deleted and re-downloaded both Origin and Sims

-Updated it to Catalina

- Completely reinstalled it

And so many other things but nothing is working. 

I did originally have some mods downloaded but deleted them completely when I started having problems.

We are almost completely out of ideas.

Here is the "About This Mac":

macOSCatalina

Version 10.15.4 

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

Processor 2.3 GHz Dual-Core Intel Core i5

Memory 8 GB 2133 MHz LPDDR3

Graphics Intel Iris Plus Graphics 640 1536 MB

mac

8 Replies

  • avarennard's avatar
    avarennard
    6 years ago

    Hi!

    I tried this and the game crashed within the minute I opened it. I then restarted my computer to try again, and it was stuck on the loading screen for about 2 minutes before crashing again.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @avarennard

    @avarennard

    Thanks. Is there another Scratch folder there now? The folder is created when you launch the game and then disappears when you close it but if it crashes the Scratch folder is left behind and causes loading issues, although in your case it is something else causing it in the first place. Trash it again if it is there.

    Could you set up a new user account on your Mac and see if you can play in that account? Try a new clean game before copying over your saves and other data.
  • avarennard's avatar
    avarennard
    6 years ago
    @Bluebellflora Should I create a new EA account or will it act like a completely new sims game since I'm on a different account on my Mac?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @avarennard

    Thanks. It's most likely something on your Mac causing this then. Are you making sure to have your Mac on a hard surface, preferably elevated so it doesn't overheat?

    You said in your first post that it was suffering kernel panics. Is that still the case or is the game now just crashing to desktop?

  • avarennard's avatar
    avarennard
    6 years ago
    @Bluebellflora I almost always have my Mac on my desk.

    The game sometimes just crashes to the desktop, but sometimes kernel panics as well. My laptop with also kernel panic if Origin is just in the background. But never if both origin and sims are completely closed out.

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