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mekanugget's avatar
mekanugget
5 years ago
Solved

Loading page taking forever and quitting the app

Hi,

I am currently using a Mac and I cannot seem to load a specific household in and get stuck at the plumbob loading page. Whenever I have to quit the Sims 4 app to try again to fix it I have to restart every time. Is there a way to fix this? I have been trying to fix this for 2 days now and I leave the loading page for 5 minutes and it is still stuck. I took out all of my cc and mods (I only had 1) and it still doesn't work. If you have a solution I am very grateful. Thank you.

mac
  • TGamez1's avatar
    TGamez1
    5 years ago

    @mekanugget Have you tried this one? Refresh Game Folders
    1. Rename your /Documents/Electronic Arts/The Sims 4 folder The Sims 4 OLD
    - This will automatically backup all your stuff - the CC, the saves, the tray.
    - Your stuff will sit in this folder and wait for your new games folder to get ready for it.
    2. Do a game repair.
    In Origin, click on the Settings wheel to the right of the Start Button for Sims 4 and pick "Repair".
    3. Start the game. The game will now create a new fresh /The Sims 4 folder.

16 Replies

  • TGamez1's avatar
    TGamez1
    5 years ago

    @mekanugget Hi, have you tried with a new save? and take your mods folder, then delete the localthumbcache?  Also for the household you are trying to upload, do you have the packs for the downloads you are wanting?

  • mekanugget's avatar
    mekanugget
    5 years ago

    Hi! @TGamez1 

    Yes I do have packs. I own Discover University, City Living, Island Living, Get Famous, Seasons, Cats and Dogs, Parenthood and Vintage Glamour stuff. and I am not trying to upload a household from the gallery to be clear I am trying to load a household from my world and play with them.

  • TGamez1's avatar
    TGamez1
    5 years ago

    @mekanugget have you tried with a new save? and take your mods folder out, then delete the localthumbcache? Does your game load past the plumbob on your loading screen by doing this?  If yes, if could be your mods.

  • mekanugget's avatar
    mekanugget
    5 years ago

    I have already deleted my mods and CC but it is still not loading past the plumbob page. I am trying to take out localthumbcache now.

  • TGamez1's avatar
    TGamez1
    5 years ago

    @mekanugget Have you tried this one? Refresh Game Folders
    1. Rename your /Documents/Electronic Arts/The Sims 4 folder The Sims 4 OLD
    - This will automatically backup all your stuff - the CC, the saves, the tray.
    - Your stuff will sit in this folder and wait for your new games folder to get ready for it.
    2. Do a game repair.
    In Origin, click on the Settings wheel to the right of the Start Button for Sims 4 and pick "Repair".
    3. Start the game. The game will now create a new fresh /The Sims 4 folder.

  • mekanugget's avatar
    mekanugget
    5 years ago

    @TGamez1 I am halfway through the steps I just have one question. What will happen to all of my old saves? Will I get them back? Thank you so much for helping me I really appreciate it. 

  • mekanugget's avatar
    mekanugget
    5 years ago

    @TGamez1 ok thank you I will restart and I might go to bed soon so if I do I will check in with you tomorrow. I have to restart to quit the app because it is stuck in the loading screen and it won't let me quit.

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