Lost All Saves / Video Card Issue
First issue that happened was after going into EA like normal to open sims 4 I got the message that the game was already running (which it did not seem like it was) and then got a pop up with something like “do you want sims 4 to access a folder on this computer” (I can’t remember the exact wording) and I accidentally clicked no. After that, when opening sims I get the message “UNRECOGNIZED VIDEO CARD Your video card is not recognized in our database. We have optimized your graphics settings for improved performance.” Along with this message none of my saved games show up and the main home screen opens prompting me to create a household as if I've never played before.
After searching around online I tried what I thought was a simple fix to rename the sims folder “sims_old” and reopen the game and then copy the saves folder from “old” over to the new sims folder that is created. When I did this weirdly the only game that loaded was one from 2018.
I have no mods installed and I checked my I cloud storage to set it to not save my game to the cloud. Compared to any actual gamer I am not great with computers and this is really the only game I play so I wanted to get advice before I mess things up any further. I’m so mad at myself because I’ve spent over a year on the current house / family I have and don’t want to lose everything.
Let me know if there is any additional information that I can provide to try and fix this, any help is very appreciated!
Edit: I also have now made sure to allow The Sims 4 permission to access the Documents folder, still having the same issue of only seeing the very old saved game
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: Intel(R) HD Graphics 615, Version: 0.10.32.48
Driver version: 48
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 4.10
Pixel program: 4.10
Hardware TnL: 0
Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz
