Forum Discussion

f2l7wfo186uv's avatar
f2l7wfo186uv
Seasoned Newcomer
6 months ago

Lost memory after unrecognized video card error

I just got a new Macbook (2022 Air with M2 chip) and made a new EA account to be able to play the game. I have played Sims 4 before but on a different account so I made a new one. I downloaded the base game, no mods or packs. I played 10 hours in total with no issues. Today I opened the game, got the "unrecognized video card" error and when I closed it and wanted to play I saw that my game was lost and it said "New Game" instead of showing my sim and saved game.

I checked the Contents file and my saved worlds are in there but when I open the game I am unable to play them. The Saves file is empty. I saved my game after every use.

What should I do? I tried checking Google and some other people's threads but none of the solutions worked for me. Is there any way to get my saves back??

5 Replies

  • f2l7wfo186uv's avatar
    f2l7wfo186uv
    Seasoned Newcomer
    6 months ago

    I don't  have any issues with the storage of my Mac as it is brand new and has about 100 GB of free storage space. I don't have much space on my iCloud but it is not set to store data on iCloud anyway. The Saves folder is empty and I completely lost my saved game (I checked every other relevant folder including Tray, Mods and Saves). Is there a way to retrieve the lost data? There is no longer a load game option in the main menu so I couldn't try with that either. 
    Or is there any way to make sure this doesn't happen again if I start a new game?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 months ago

    f2l7wfo186uv 

    Ok. Please do a Terminal search to see if the save file still exists in your Mac user account somewhere. Applications > Utilities then open Terminal. In the Terminal window copy and paste this search command at the command line then hit Enter/Return:

    find ~ -type f -name "*Slot_*" 2>/dev/null

    Let it run, you'll know when it's finished because the command prompt will reappear. Please copy/paste the results in a post here.

    This only searches within the Mac user account you're logged into. If you want to search all user accounts on the Mac replace the `~` with `/`.

  • f2l7wfo186uv's avatar
    f2l7wfo186uv
    Seasoned Newcomer
    6 months ago

    mirameszaros@Miras-Air ~ % find ~ -type f -name "*Slot_*" 2>/dev/null

    /Users/mirameszaros/Documents/jatek/Electronic Arts/The Sims 4/saves/Slot_00000002.save.ver4

    /Users/mirameszaros/Documents/jatek/Electronic Arts/The Sims 4/saves/Slot_00000002.save.ver3

    /Users/mirameszaros/Documents/jatek/Electronic Arts/The Sims 4/saves/Slot_00000002.save.ver2

    /Users/mirameszaros/Documents/jatek/Electronic Arts/The Sims 4/saves/Slot_00000002.save

    /Users/mirameszaros/Documents/jatek/Electronic Arts/The Sims 4/saves/Slot_00000002.save.ver0

    /Users/mirameszaros/Documents/jatek/Electronic Arts/The Sims 4/saves/Slot_00000002.save.ver1

    /Users/mirameszaros/Documents/Electronic Arts/The Sims 4/saves/Slot_00000002.save

    /Users/mirameszaros/Documents/Electronic Arts/The Sims 4/saves/Slot_00000002.save.ver0

    /Users/mirameszaros/Documents/Electronic Arts/The Sims 4/saves/Slot_00000002.save.ver1

    mirameszaros@Miras-Air ~ % 

    I created a new game, just to try if it works. Now I see 3 files in the saves folder, but I don't  think that they are my old saves:(

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 months ago

    f2l7wfo186uv 

    Thanks :)

    All the files ending .ver[number] are backups.

    This save file won't load because you have created a folder called jatek in your Documents folder and have the Electronic Arts > The Sims 4 > saves folder within that folder:

    /Users/mirameszaros/Documents/jatek/Electronic Arts/The Sims 4/saves/Slot_00000002.save

    This save file will load because it is directly in the Documents > Electronic Arts > The Sims 4 > saves folder:

    /Users/mirameszaros/Documents/Electronic Arts/The Sims 4/saves/Slot_00000002.save

    You cannot move the Electronic Arts folder to any other location other than directly in the Documents folder because the game will not know you have moved it. The game will simply create a new Electronic Arts folder when you next launch it hence why your save didn't load after you moved it.