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Downloading the update now! If it works, I'll go ahead and update my iMac back to Catalina. The Gold Master (GM) Developer Beta was released today, which is typically the same build as the official public release (rumored to be coming tomorrow). I'll update this post if I have any issues, but I'm glad to hear this seems to have been resolved before the public release.
UPDATE: I'm receiving a brand new error now:
Unable to start:
The Sims™ 4 is already running.
[ed35e0ea:29f00e76:00000000:18a1dd51]
Might be unrelated, but my game is definitely not already running. I'll try a restart and see what happens. I've already tried closing Origin and relaunching it.
UPDATE 2: The restart didn't fix the issue. I'm on the Gold Master of macOS Catalina (Beta 11). I do have Origin installed on two Macs, but it is not currently running on the other so I don't know what's causing this issue. I may need to try uninstalling Origin and TS4 and reinstalling them, but I'll start with signing out and signing back in to Origin on only one of my computers to see what's going on.
Which beta build are you running? I'm running the pre-GM one and the game is loading fine.
- 7 years ago
I've just updated to the Beta 11 (19A582a) and am now seeing the same error that @princezorldo is seeing.
- 7 years ago
I first tried on the pre-GM build (the one that came out a few days ago, I believe. I got the error, then updated to the GM build to see if it helped. I might try to create another admin user and try there to see if it's consistent, but otherwise I'll do the reinstall. It definitely seems to be something specific to my system.
Edit: I guess it's not just me. That makes me feel a little better, tbh.
- 7 years agoI have the same, new error (already running) on my GM beta. it showed up before I updated to the GM-edition, though. it’s a bummer, was looking forward to be able to play again for the first time in months.
- Bluebellflora7 years agoHero+@princezorldo @dzm06 @hvittsalt
Would be great to know if a new user account fixed it for you. My install is really clean, no iCloud sign in, no 3rd party apps installed or processes running apart from Origin and the game, one administrator account.- 7 years ago@Bluebellflora I've just spent a bit of time poking this. What I found is that my Sims folder has a "UserData.lock" file in it that, for some reason, causes this problem. To get passed it on my machine I deleted the lock file from "~/Documents/Electronic Arts/The Sims 4/".
Try using Finder to go to your Documents -> Electronic Arts -> The Sims 4 folder and rename/delete/move UserData.log, then try relaunching. If you prefer the command line then open Terminal and try:
rm -rf "~/Documents/Electronic Arts/The Sims 4/UserData.lock"
Then try to launch the game again.