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Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

macOS thread - updated to include 10.15 Catalina

This thread concentrates on the latest version of macOS, including beta versions, and how Sims 3 and Sims 4 run. If you are running the latest version please take a minute to post your experiences. F...
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Bluebellflora's avatar
Bluebellflora
Hero+
7 years ago
@princezorldo @dzm06 @hvittsalt

Would be great to know if a new user account fixed it for you. My install is really clean, no iCloud sign in, no 3rd party apps installed or processes running apart from Origin and the game, one administrator account.
dzm06's avatar
dzm06
7 years ago
@Bluebellflora I've just spent a bit of time poking this. What I found is that my Sims folder has a "UserData.lock" file in it that, for some reason, causes this problem. To get passed it on my machine I deleted the lock file from "~/Documents/Electronic Arts/The Sims 4/".

Try using Finder to go to your Documents -> Electronic Arts -> The Sims 4 folder and rename/delete/move UserData.log, then try relaunching. If you prefer the command line then open Terminal and try:

rm -rf "~/Documents/Electronic Arts/The Sims 4/UserData.lock"

Then try to launch the game again.
  • princezorldo's avatar
    princezorldo
    7 years ago
    @dzm06 Thank you! That worked for me as well. Deleting it and relaunching the game recreates that file (so it's not lost), but resolves whatever issue there was that seemed to be corrupting it as well.
  • hvittsalt's avatar
    hvittsalt
    7 years ago
    ooh - nice, I’ll have to give it a try tomorrow morning, it’s time for bed over here :-) thank you for figuring that out
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @dzm06

    Good to know! I’m not having this problem, but hopefully that will help the others. I guess a clean Sims 4 folder would also work with saves/tray/mods folders copied over?

    Thanks 🙂
  • dzm06's avatar
    dzm06
    7 years ago
    @Bluebellflora , yeah, my first thought was that the whole folder was somehow corrupt or damaged. Never hurts to start fresh unless you have save-games that are really intricate and you can't bear to live without. That's why I decided to try narrowing down the problem to see if I could be more targeted.
  • hvittsalt's avatar
    hvittsalt
    7 years ago
    hmm, it did work with getting my game to boot (finally! thank you), but now all my saves and everything else is gone. how can I remedy this? it might be super-easy and I'm just being dense, but I don't want to mess anything else up in the process :-/
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @hvittsalt

    Are the saves still showing in your saves folder and the location of your Sims 4 folder is in the right place? Users > [your user account] > Documents > Electronic Arts > The Sims 4

    Just checking in case your iCloud settings are interfering and it’s being stored in the cloud.
  • hvittsalt's avatar
    hvittsalt
    7 years ago
    @Bluebellflora yes, everything is still in their folders, but they are not showing up in-game. no lots, no sims, nothing
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago

    @hvittsalt 

    Ok. 


    Please could you click on your Saves folder once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the whole file path location of your Saves folder here. You can omit your user account name 🙂 

  • hvittsalt's avatar
    hvittsalt
    7 years ago
    @Bluebellflora sure - I got this Macintosh HD//Users/Kamel/Documents/Electronic Arts/The Sims 4. does that mean anything?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @hvittsalt

    Great, just wanted to check it was local on your machine which it is. Move the Sims 4 folder out to your desktop, launch the game, play a household then save. Quit then see if you can load that new save.
  • hvittsalt's avatar
    hvittsalt
    7 years ago
    @Bluebellflora okay, I did all of that, and when re-launching the game I was able to load the new save I just made. it was not reset like before.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @hvittsalt

    Progress! Trash that save and then put your old ones into the new saves folder, see if it works (fingers crossed).
  • hvittsalt's avatar
    hvittsalt
    7 years ago
    @Bluebellflora yay - that worked - thank you so much :-) is there something else I could put back in order to get my sims and lots back into my local gallery?
  • hvittsalt's avatar
    hvittsalt
    7 years ago
    yay - it’s all back! thank you - I can finally get back to simming thanks to you guys :-)
  • ANANANANANANANA's avatar
    ANANANANANANANA
    7 years ago

    Hello! Anybody has an issue with the game freezing? It freezes when I'm in CAS, in build mode and live mode. There's no specific place and action when it happens. 

    I have the game fully updated, my Mac is on newest version of Catalina and I have no mods installed. Please, help, I was so happy to finally play the game but ☹️ 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago

    Merged the Catalina thread into this main OS thread now the game is working.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @ANANANANANANANAZ

    Did you try a new Sims 4 folder with just your existing Saves and Tray folders in there?
  • coxda1990's avatar
    coxda1990
    Rising Rookie
    7 years ago

    I am also having this same issue. I'm running macOS Catalina 10.15 Beta and why I'm excited that I'm able to get the game running. Shortly after the game starts I get a rainbow loading wheel and my game freezes. I've always have had my graphics to high and never had a problem. I even tried to put my graphics on low and it still freezes. So I know it's not my computer. 

  • kaykenro's avatar
    kaykenro
    7 years ago
    @dzm06 Thank you so much, problem solved,

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