my gallery won't connect?? help

this started a few months ago, when I loaded my sims game the gallery had gone offline and would not connect online again, I've tried to redownload my game and start a brand new one with new save files and the problems still there, I've tried clearing my cache file and again the gallery won't connect, I use mods and ive taken them all out and still the gallery never connects. I tried downloading a new game and replacing the save files with my original ones which again didn't work, I have no idea how to fix this and I've tried everything everyone recommends yet still my gallery won't connect, what do I do?