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xxwawenxx's avatar
xxwawenxx
3 years ago

My game starts, then freezes, then logs me out of my mabook pro

Is anyone else having this issue? My game will start up and I can do a few things, then the game will freeze, and the next thing I know the screen goes black and I am logged out of my macbook pro. Iv...
mac
xxwawenxx's avatar
xxwawenxx
3 years ago

I have it on a lap desk. Yes I tried moving out the Sims 4 folder to desktop. Looks like when I restarted it, all of my old saves were gone. The game froze before I could even do anything. 

Bluebellflora's avatar
Bluebellflora
Hero+
3 years ago
@xxwawenxx

None of your saves and other content will load because it is all in the Sims 4 folder you moved (the link I provided explains this and why you've tried it).

Did your game just freeze or did your Mac logout again after doing this?

Try creating a new user account on your Mac and see if you can successfully play in that account.
  • xxwawenxx's avatar
    xxwawenxx
    3 years ago

    Same thing happened. I made a new apple account on my mac and was able to play for a bit. It froze a few times but after waiting it out it resumed. Then it ended up quitting on me. Didn’t log me out but the game shut down. 

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      3 years ago
      @xxwawenxx

      ☹️

      Could you look in the Sims 4 folder in that new account and see if there is a lastCrash.txt file in there. If there is, please copy and paste the contents here, taking out the XML in the first line.

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