Hi!I have a problem playing the game on my new iMac (generation 2020). The game starts to glitch and crash after a while, and the reason seems to be my graphics card that is very new and isn't supported yet. Does anyone know how long it takes for EA to add recognized graphics cards to their list? My AMD Radeon Pro 5700 XT 16GB card just came out last month (august 2020). All the other graphics cards in the same line are already supported by the game.Thanks in advance!

I tested it quickly and after removing The Sims 4 folder and the glitch isn't there anymore! Do you think the glitch had to do with the unsupported graphics card and it just stuck around after I edited the graphics card file? I'm gonna run some extra tests with my mods and original saves to see what could have caused it.Thanks so much for your help!

Hi!So I tried bulldozing the lot and the result was interesting - the glitching is gone for the most part. After a few minutes of testing I got a minor black bar across the screen for a quick moment that went away and didn't make the game freeze. In short; the game is now playable on high settings (and sim appearance on very high, lighting on very high). It's so weird that my graphic card seems to have an issue with only one lot in the game. Before, even on medium and low settings on my 5K monitor the severe glitching occurred only on the Orchid a Go Go lot in Del Sol Valley. I also unchecked the 'Retina Display' option in the settings menu. I think that wasn't the cause of the glitching but it made the FPS drop and made the game perform poorer in general. I assume that's because any game would be very hard to run in Retina resolution? Do you know if that's true? I'm kind of new to these kind of specs in a PC 🙂After testing the game for quite a while, even after putting my mods folder back in place, it seems like the game runs smoothly if I don't visit that one lot or if I bulldoze it and build something else on it, which I don't mind. I hope the glitch (that's probably there because of my new graphics card, I assume?) will be gone after one of the next patches. I think I also need to play the game for a few hours this week to build trust again, because I'm still too cautious now to really enjoy it.Thanks again for the help and I'm curious what you think about the result!

@EliasVersace You can add it manually - https://bluebellflora.com/sims-4-how-to-add-your-gpu-to-the-graphicscards-sgr-file/Shout if you need any help but it's very easy to do 🙂

Thank you! I just figured that out and added it manually! The game runs smoother now on ultra settings (which my GPU should be able to handle easily). However, the game keeps glitching on one specific lot in Del Sol Valley. First the building on that lot glitches out with small spots in different colors, and then the in-game screen becomes checkered (a checkered mixture of my desktop screen and my Sims game). I can't figure out if it's the game or my iMac that is the problem... Should I run some tests on different settings?Thanks for your help!

@EliasVersace Could you attach your Config.log file here?Play in windowed mode, does the glitch affect the entire desktop or just the game window?

New graphics card unsupported | EA Forums

24 Replies

Bluebellflora
Hero+
5 years ago
@EliasVersace

You can add it manually - https://bluebellflora.com/sims-4-how-to-add-your-gpu-to-the-graphicscards-sgr-file/

Shout if you need any help but it's very easy to do 🙂
EliasVersace
5 years ago
Thank you! I just figured that out and added it manually! The game runs smoother now on ultra settings (which my GPU should be able to handle easily). However, the game keeps glitching on one specific lot in Del Sol Valley. First the building on that lot glitches out with small spots in different colors, and then the in-game screen becomes checkered (a checkered mixture of my desktop screen and my Sims game). I can't figure out if it's the game or my iMac that is the problem... Should I run some tests on different settings?
Thanks for your help!
Bluebellflora
Hero+
5 years ago
@EliasVersace

Could you attach your Config.log file here?

Play in windowed mode, does the glitch affect the entire desktop or just the game window?
EliasVersace
5 years ago
Yes, I've attached it! The glitch only affects the game window and not the entire desktop. Also, the glitch comes in different variations - sometimes the game freezes with the checkered texture, and sometimes the in-game screen turns dark. All the sounds (active Sims) keep playing.
Config.log5 KB
EliasVersace
5 years ago
@EliasVersace I tested again for the second time without my mods folder and the freeze / glitch on that lot keeps happening.
Bluebellflora
Hero+
5 years ago
@EliasVersace

Thanks. Could you disable Origin in-game - https://bluebellflora.com/2017/12/23/disable-origin-in-game/ and test with a new Sims 4 folder so none of your current content is loaded.

Could you also post a couple of screenshots showing the issue?
EliasVersace
5 years ago
I've disabled Origin in-game, reinstalled the game and the DLC, and removed my save folder (that was still there after reinstalling.) With no saves and mods the glitching still occurs. It looks like it's bound specifically to that one lot in Del Sol Valley. In other worlds the game runs smoothly, but I haven't play tested for longer than half an hour. There seems to be no lag except for the Del Sol Valley lot. I can't figure out if it's a glitch in the game or has to do with my graphics card...
The lag starts a few seconds after loading the lot.
In window mode it's black with some shadows (only visible on left side here)
In Full screen it's this:
Bluebellflora
Hero+
5 years ago
@EliasVersace

Eww that's horrible! Could you share your save with me? Upload to a file sharing site and DM me the link.

When you uninstall it doesn't remove the Sims 4 folder that contains your saves/mods/tray etc. files. Can you please move this whole folder to the desktop and then load that lot again and see if it still happens?

Which specific lot in Del Sol Valley is it?
EliasVersace
5 years ago
It is! It is frustrating too because this computer and graphics card should be able too run the game easily on the highest settings. I started a vanilla save after reinstalling without any other saves in my folder. I played around for 30 minutes without any lag or inconvenience, did some simple gameplay and then visited that one lot in Del Sol Valley, the Orchid A Go Go, to test it out and it started to lag and freeze again in the same way. I will DM you the link! 🙂
Bluebellflora
Hero+
5 years ago
@EliasVersace

Thanks! I loaded it absolutely fine ☹️ I tested on a 2017 15" MBP with AMD Radeon Pro 560 4GB. Interesting that it's only that lot and in a clean game too. You did have a completely clean Sims 4 folder? Not just a new saves folder?