Solved
new MacBook, same account and same iCloud but everything is gone
Hello I've got a new MacBook now and I have downloaded the EA app on it and then logged into my account. The sims 4 is there but when I have entered the game none of my characters are there it's acti...
- @xxvnessaxx
iCloud is not your friend when it comes to the Sims 4 folder. You need to move your Sims 4 folder into the Electronic Arts folder in your local Documents folder. More info on iCloud and problems here https://answers.ea.com/t5/Mac/READ-FIRST-Saves-CC-Mods-or-Library-items-disappeared-iCloud/m-p/10242133#M45493
