Forum Discussion

carissaharlow's avatar
carissaharlow
1 year ago
Solved

Not able to load recent save - Mac

Hi, so I had an issue tonight where my game will only load a save from a few months ago but not a save I've had going from this week... I tried every solution I could find, updated my computer, made ...
mac
  • Bluebellflora's avatar
    Bluebellflora
    1 year ago

    @carissaharlow 

    The 123 error, yep, there's a bug report here for that - https://answers.ea.com/t5/Bug-Reports/UNDER-INVESTIGATION-Game-Failed-to-Load-Error-Code-123/td-p/13898427

    Were those the only results in Terminal?

    I'm not only checking the saves are in the right place but if there are any in other places and also checking file names. None of those saves will load because macOS has appended numbers in the file name and they are all backups. Using the first one in the list as an example:

    Slot_00000009.save 54.ver1

    The .ver1 at the end indicates it is a backup file of a save named Slot_00000009.save

    The 54 has been added by the OS because at some point you've attempted to have two files with the same name in the same location. This can happen with iCloud/Google Drive/other types of cloud syncing when using multiple devices.

    If you want to load that save the file name should be this for the game to read and load it:

    Slot_00000009.save
Bluebellflora's avatar
Bluebellflora
Hero+
1 year ago

@carissaharlow 

What was the error message?

Please open Terminal (Applications > Utilities) and copy and paste the following search command then hit Enter/Return:

find ~ -type f -name "*Slot_*" 2>/dev/null

After a little while it will return the results of the search. You'll know when it's finished searching because the command prompt will reappear. Please copy and paste the results in a post here..

carissaharlow's avatar
carissaharlow
1 year ago

@Bluebellflora 

The error message was an issue that I see hasn't been resolved yet here on the forum. Essentially, when I went to "Thrift Tea" in game, it gave me an error stating that it wasn't compatible with game. This made it so I literally couldn't load the household I was trying to play. I thought deleting that save file where I went to Thrift Tea would fix the problem and I'd be able to revert, but now I can't load any saves from 2024. 

I think you're attempting to make sure the save files are in the proper place and they are, I've read quite a few of your replies on the forum so I doublechecked to make sure they were in my documents folder and readable by the game, and they are. 

/Users/Me/Documents/Electronic Arts/The Sims 4/saves/Slot_00000009.save 54.ver1

/Users/Me/Documents/Electronic Arts/The Sims 4/saves/Slot_00000002.save 2.ver1

/Users/Me/Documents/Electronic Arts/The Sims 4/saves/Slot_00000009.save.ver0

/Users/Me/Documents/Electronic Arts/The Sims 4/saves/Slot_00000002.save 29.ver1

/Users/Me/Documents/Electronic Arts/The Sims 4/saves/Slot_00000009.save 78.ver1

/Users/Me/Documents/Electronic Arts/The Sims 4/saves/Slot_00000007.save 3.ver1

/Users/Me/Documents/Electronic Arts/The Sims 4/saves/Slot_00000009.save 39.ver1

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    1 year ago

    @carissaharlow 

    The 123 error, yep, there's a bug report here for that - https://answers.ea.com/t5/Bug-Reports/UNDER-INVESTIGATION-Game-Failed-to-Load-Error-Code-123/td-p/13898427

    Were those the only results in Terminal?

    I'm not only checking the saves are in the right place but if there are any in other places and also checking file names. None of those saves will load because macOS has appended numbers in the file name and they are all backups. Using the first one in the list as an example:

    Slot_00000009.save 54.ver1

    The .ver1 at the end indicates it is a backup file of a save named Slot_00000009.save

    The 54 has been added by the OS because at some point you've attempted to have two files with the same name in the same location. This can happen with iCloud/Google Drive/other types of cloud syncing when using multiple devices.

    If you want to load that save the file name should be this for the game to read and load it:

    Slot_00000009.save

Featured Places

Recent Discussions