Origin and Sims 4 problems

@Ellyz55 

I've split your post as the thread you posted in is for a very specific single issue.

Please can you provide full information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Can you please be very specific with the exact issues you're having and troubleshooting steps you have tried so far?

Hi, thanks

my Mac:

Mac mini (M1 2020)

16Gb ram, 512Gb ssd

Big Sur 11.4
I literally just bought the Mac and I have installed nothing but Origin and Rosetta 2 on it. I have about a dozen expansion packs and object kits for sims 4 installed. 

The first time I ran the sims 4 right after the install all was good.

I turned off the Mac for a while and then booted it up again:

- I launched the sims from the sims icon (not origin) and it crashed saying (i think! ) that origin is not running

- I launched origin which was very slow

- a pop up window asked me to connect to my account although I had previously checked the Stay connected box

- the pop up did not disappear after I logged in, it sort of blanked out 

- I launched the sims anyway from the origin app and it crashed again, same message. The log is not very helpful : seg fault 11 and the last readable message in the stack is about failing to enter full screen

I exited origin from the toolbar menu and launched it again. The interface did not display at all - just gray placeholders.

And again - login screen appeared with broken parts of the interface, like the checkboxes were drawn twice. 

I stopped origin and restarted the Mac. Everything worked this time, login screen and sims included. Maybe it will never happen again ^^

I’m used to origin crashing daily on my old Mac and I suppose Rosetta is just a workaround to give developers some more time, so I’m not too worried, but not impressed either! 

@Ellyz55 

I wouldn’t blame Rosetta 2 for this. It sounds like a typical Origin issue. Origin is so buggy and unstable to use on all Macs. If it happens again, run the Origin reset tool. It clears out all Origin Preference, cache, saved state and other types of Origin files, resetting it back to a new install. It doesn’t wipe the game, don’t worry!  https://help.ea.com/en/help/origin/origin/how-to-reset-origin-on-mac/

Make sure you enable vsync in your in-game options. That issue is very much an M1/TS4 problem.

Thanks I’ll try that. I always thought my previous Mac was too old and that was the origin (haha) of Origin crashes.

I’ll accept the solution after I have a chance to try it out!