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PhoenixFire0312's avatar
12 months ago
Solved

"Play" Sims 4 button doesn't work in new EA App

I recently downloaded the new EA app unto my Macbook Air in order to play the Sims 4.  I have updated my computer and the game itself, as well as tried restarting and re-downloading everything but when I click on "play", the Sims icon pops up in my toolbar but the game never opens.  Does anyone know how to fix this?  Frankly if i can't play the game i'm deleting it, it's a waste of 20-something gigabytes if it won't even work.  

  • @PhoenixFire0312 

    Do. you have a Sims 4 folder in Documents > Electronic Arts?

    When you installed the game and launched it for the first time, did you click Allow on the permission dialogue boxes the OS prompted you for? This would have been for the game to have access to the Sims 4 folder and possibly others depending on your Mac setup.

1 Reply

  • @PhoenixFire0312 

    Do. you have a Sims 4 folder in Documents > Electronic Arts?

    When you installed the game and launched it for the first time, did you click Allow on the permission dialogue boxes the OS prompted you for? This would have been for the game to have access to the Sims 4 folder and possibly others depending on your Mac setup.