Since the 16 April patch some Mac users have reported glitchy and pixelated menus, notification walls, pack logos, greyed out menus and general UI weirdness. This is normally as a result of an outdated Mod, usually a UI Mod, but not all users reporting the issue use CC/Mods so it is possible that this may be a new Mac bug. Affected users have posted the following pictures: (thanks to @KattSimms @alexkostova1 @Ninjaaaahh for uploading the pictures which I've cropped for this post) All the users reporting the issue so far have integrated Intel graphics. Some users have reported that doing one of the following fixed the issue for them: Running the Origin reset tool Repairing the game Enabling/Disabling Origin in-game for both Origin and the game Resetting the Sims 4 folder Toggling between fullscreen and windowed mode Do not skip through the intro screens (EA, Maxis and Sims 4 logos) when launching, let the game play through to the Play screen If you are also experiencing this problem, and can discount CC/Mods as the culprit by removing your Mods folder and trashing the localthumbnailcache.package file, please post your Mac specs (instructions on how and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 ).

Hi everyone, I have been having this issue too, however, I might have found when it is triggered, so I'm leaving it here just in case it wasn't mentioned. I have made several tests, it appears that the glitch occurs only when I skip the EA, MAXIS ans Sims 4 logos by clicking on the screen, the interface will be glitched with weird grey textures. If I launch the game and let the cutscenes pass without touching anything, I will always get my game's interface looking fine. I don't know why it's happening there, but it works for me 100% of the time, I hope it helps! (Marked as the solution for visibility as it seems to be the best fix we have at the moment - BluebellFlora)

Bluebellflora

Hero+

7 years ago

Solved

[POSSIBLE BUG] UI glitches and greyed out menus after April patch

Since the 16 April patch some Mac users have reported glitchy and pixelated menus, notification walls, pack logos, greyed out menus and general UI weirdness. This is normally as a result of an outdated Mod, usually a UI Mod, but not all users reporting the issue use CC/Mods so it is possible that this may be a new Mac bug. Affected users have posted the following pictures:

(thanks to @KattSimms @alexkostova1 @Ninjaaaahh for uploading the pictures which I've cropped for this post)

All the users reporting the issue so far have integrated Intel graphics.

Some users have reported that doing one of the following fixed the issue for them:

Running the Origin reset tool
Repairing the game
Enabling/Disabling Origin in-game for both Origin and the game
Resetting the Sims 4 folder
Toggling between fullscreen and windowed mode
Do not skip through the intro screens (EA, Maxis and Sims 4 logos) when launching, let the game play through to the Play screen

If you are also experiencing this problem, and can discount CC/Mods as the culprit by removing your Mods folder and trashing the localthumbnailcache.package file, please post your Mac specs (instructions on how and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 ).

mac

187 Replies

Bluebellflora
Hero+
7 years ago
@KattSimms

Great, thanks for confirming.

It's odd that after playing a completely brand new game by resetting the game folder and repairing the game, you are still experiencing this in your normal account. Run the Origin reset tool in your normal Mac account and see if that fixes it - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Edit - Adding what has also worked for other users to fix this issue:

- Repairing the game

- Enabling Origin in-game
KattSimms
New Rookie
7 years ago
It fixed it thank you so much, is it safe to put the mods/cc that are working back in or should i leave them out for now ?
Bluebellflora
Hero+
7 years ago
@KattSimms

The Origin reset did? Great 🙂

You could add them back in bit by bit and if it breaks again you know the mods you just added need to be updated.
KattSimms
New Rookie
7 years ago
Okay thank you and yes it did
Bluebellflora
Hero+
7 years ago
@alexkostova1

I've merged your post into this Mac thread where @KattSimms has had the same issue. Running the Origin reset tool fixed it for them - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Please could you try it?
alexkostova1
Not applicable
7 years ago
I tried resetting Origin and that didn't work for me.
SuperGirl262
Not applicable
7 years ago
Hi, my game worked completely fine before this new patch.
Now a lot of the icons i.e. parenthood, loading screen - waiting icon, cancel buttons etc are all missing. The notification wall is grey too with half of the writing missing usually.
I don't have any mods or CC or use any cheats or anything like that. I have repaired the game and still the same thing. My macbook is completely up to date also.
Is anyone else having this issue?!
TIA!
Bluebellflora
Hero+
7 years ago
@alexkostova1

Ok. Could you please create a new user account on your Mac and see if the problem appears in a brand new game?

@SuperGirl262

I've merged your post into this thread where others have reported the same issue. Please try the Origin reset tool which fixed it for the OP - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/ If you still have the same problem please try a new user account as suggested above.

@KattSimms @alexkostova1 @SuperGirl262

Please could you all post your exact Mac model and specs? Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 it would help to see if this is affecting certain Macs or operating systems.
KattSimms
New Rookie
7 years ago
macOS Mojave
version 10.14.4
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
Processor 2.3 GHz Intel Core i5
Memory 8 GB 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 640 1536 MB
This is mine hope it helps
SuperGirl262
Not applicable
7 years ago
Okay so I thought it was fixed, was playing it after I had posted here and all was fine. But just booted the game now - and nope it's back again, so thought I'd post here.

Here are my specs:

macOS Mojave version10.14.4
MacBook Pro (Retina, 13-inch, Mid-2014)
Processor: 2.6GHz Intel Core i5
Memory: 8GB 1600MHz DDR3
Graphics: Intel Iris 1528MB

I'll try the Origin Reset Tool and if not a new user account.
EDIT: Reset Origin, and made a new Mac User Account, still the same on that account too. :/