Forum Discussion

dollylollybubbl's avatar
dollylollybubbl
5 years ago
Solved

purchased sims4 but did not open for my mac

hi everyone, i need help here?? ive just downloaded orgin and even made the payment for sims4 and the 3 bundle extra contents for sims4. payment was successful, i pressed the download button and was ...
mac
  • EA_Illium's avatar
    EA_Illium
    5 years ago

    Hey @dollylollybubbly It sounds possible you may have purchased EA Play which is a subscription we have that only has the Windows version available, can you check out the link here and let us know if you continue having issues? 

dollylollybubbl's avatar
dollylollybubbl
5 years ago
@EA_Illium thankyou for you help. i have read the returns and cancellations article but it does not seems to be helping. i go to my ea account, order history but i dont see anything. ive clicked at the membership that i paid, hoping to see refund button or something but i dont seems to be able to do anything. no idea what can i do now. its only been 1 day of membership day too.
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago
@dollylollybubbly ok If you are not seeing the option reach out to an EA Advisor with the link above scroll down to the blue 'contact us' button. Fill in the case details and let them know you are on a mac and purchased the Ea Play sub by mistake and cannot use it.

Featured Places

Recent Discussions