Re: Game Data Incomplete, grey llamas, red and white sims, broken textures

No, when I repaired the game they all re-downloaded and it said it was complete. 

@kaylajackson21 

And this error pops up when you get to the main menu in the game? Please try the Origin reset tool then try again.

It pops up when I go to the Household selection

@kaylajackson21 

Ok. Can you try this:

1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
2. Navigate to Contents > Mac OS.
3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place.
4. Now open Origin, right click on The Sims 4 in your Games Library and click Repair Game.

Hi @Bluebellflora,
I tried this, since I'm struggling with the same problem. Sadly nothing changed when I tried it...
I had an other problem with my Sims 4 and uninstalled the whole thing, and now I have reinstalled it again. Is there something I'm missing that you should do to complete your game data, when you reinstall? 

I tried the Origin Reset again, it worked and I haven’t had a problem since then.

@Bluebellflora 

I tried the Origin reset and the thing with deleting the mac0S file. When I open my sims I don't get the message about my data being incomplete anymore, it just looks like a brand new game (just like if I had never played it before).

@Bluebellflora 

So I tried many different things now (I followed other AHQ feeds) and I finally fixed the problem! 

Yes, like you said I needed to locate TS4 folder, and then move the 'saves' folder to the new TS4 folder (the one that TS4 made every time I opened the game). Haha long journey!

Thanks for the help!

I have done all I can think of here and my game still looks like this 

Same with me! I have decided to contact EA to assist further, do you have any updates

?